JUNIOR RESERVATION AGENT

MIVS TRAVEL & AIRCARGO AGENCIES SDN BHD; George Town; Vor Ort; MYR 27.000 - 40.000; Vollzeit

Zusammenfassung

MIVS TRAVEL & AIRCARGO AGENCIES SDN BHD is hiring a motivated Ticketing & Reservation Agent / Tour Operator to handle flight ticketing, hotel reservations, tour arrangements and assist customers with their travel needs in Penang.

You will manage flight bookings including issuance, rebooking, cancellations and changes, prepare itineraries, coordinate with airlines and suppliers, and support customers via WhatsApp, phone and social media with accuracy and friendly service.

Qualifikationen

• Experience in ticketing/reservations/travel agency is an advantage.
• Knowledge of airline ticketing systems (e.g., Amadeus) is an added advantage.
• Able to communicate in Bahasa Malaysia and English.
• Good computer skills and familiarity with WhatsApp, email and social media.

Aufgaben

• Handle flight ticket reservations, issuance, rebooking, cancellation and changes.
• Manage hotel, tour package and other travel-related reservations.
• Prepare quotations, itineraries and travel arrangements for customers.
• Coordinate with airlines, hotels, suppliers, tour operators and other travel partners.
• Assist customers with travel enquiries via WhatsApp, phone and social media.
• Ensure all bookings, passenger details and travel documents are accurate.
• Follow up on customer enquiries, payments and booking confirmations.
• Handle customer requests and resolve booking-related issues professionally.
• Assist in preparing and promoting tour packages when required.
• Maintain proper records of bookings, payments and customer information.

Kenntnisse

Communication skills

Customer service

Detail-oriented

Independent worker

Team player

Tools

Amadeus GDS

Jobbeschreibung

We are looking for a motivated and detail-oriented Ticketing & Reservation Agent / Tour Operator to join our team. The successful candidate will be responsible for handling flight ticketing, hotel reservations, tour arrangements and assisting customers with their travel needs.

Key responsibilities

• Handle flight ticket reservations, issuance, rebooking, cancellation and changes


• Manage hotel, tour package and other travel-related reservations


• Prepare quotations, itineraries and travel arrangements for customers


• Coordinate with airlines, hotels, suppliers, tour operators and other travel partners


• Assist customers with travel enquiries via WhatsApp, phone and social media


• Ensure all bookings, passenger details and travel documents are accurate


• Follow up on customer enquiries, payments and booking confirmations


• Handle customer requests and resolve booking-related issues professionally


• Assist in preparing and promoting tour packages when required


• Maintain proper records of bookings, payments and customer information

About you

• Previous experience in ticketing, reservation, travel agency or tour operation is an advantage


• Knowledge of airline ticketing and reservation systems (e.g. GDS AMADEUS) is an added advantage


• Good communication and customer service skills


• Able to communicate in Bahasa Malaysia and English. Other languages are an advantage


• Good computer skills and familiar with WhatsApp, email and social media


• Detail-oriented, responsible and able to work under pressure


• Able to work independently as well as in a team