Booking Reservation - Cantonese Speaking (Malaysia)

CB Talents SP; Pahang; On-site; MYR 30,000 - 48,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation associate to support guests in a fast-paced environment. You will handle inquiries by phone, email and fax, modify reservations, and coordinate special requests with hotels.

Ideal candidates are bilingual in Cantonese and English, with strong problem-solving skills. Fresh graduates are welcome to apply, and the role requires a responsible, independent work style in a 24/7 shift model.

Qualifications

• Fluent in Cantonese and English.
• Fresh graduates are welcome to apply.
• Customer-focused with good problem-solving skills.
• Reliable, responsible, able to work independently.
• Experience in customer care or hotel industry is a plus.

Responsibilities

• Handle pre and post reservation inquiries by phone, email and fax.
• Handle customer requests by phone and email.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests for special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels via high-quality service.

Skills

Cantonese

English

Fresh graduates welcome

Customer service

Problem solving

Independent worker

Job description

Job Openings Booking Reservation - Cantonese Speaking (Malaysia)

About the job Booking Reservation - Cantonese Speaking (Malaysia)

We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Working Hours

• Rotational shift (24/7)

Key Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

What We're Looking For

• Fluent in English & Cantonese
• Fresh graduates are welcome to apply
• Good problem-solving skills
• Responsible and able to work independently
• Customer-oriented attitude
• Experience in customer care, internet, or hotel industry (preferred)

Why Join Us?

Be part of a diverse, international environment where your skills make a real impact. Grow your career while working alongside a supportive and energetic team.