Junior QA/Application Support Engineer

Always Marketing (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical allowance

Parking

Insurance

Special Leaves

Training & Development

Job summary

Always Marketing (M) Sdn. Bhd. in Kuala Lumpur is seeking a Junior QA/ Application Support Engineer to set up new datasets, databases and configuration works for projects.

You will provide professional technical support, troubleshooting, application testing, and training for RetailAIM and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests. You will perform functional testing, UAT support, and assist with onboarding and data

Qualifications

• Diploma/Degree in Information Technology or a related subject (or equivalent training/work experience).
• 1-2 years of technical support experience preferred.
• Strong communication and teamwork skills.

Responsibilities

• Provide professional software training, technical support, and troubleshooting for users.
• Assist in new tenant onboarding including system setup and data configuration.
• Create, configure, and test application data to support implementation and validation activities.
• Perform functional testing to identify errors and usability issues.
• Report creation, validation and update.
• Guide users through issue diagnosis and resolution.

Education

Diploma/Degree in Information Technology or related subject

Tools

SQL

Windows Software

Mobile Apps Setup

System Configuration

Job description

We are looking Junior QA/ Application Support Engineerresponsible to setup new dataset,databaseand configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training forRetailAIM and related systems. Coordinate with the development team to resolve software limitations,bugs,and enhancement requests.

What You’ll Do:

• Provide professional software training, technicalsupport,and troubleshooting for users.
• Assistin new tenant onboarding, including system setup and data configuration activities.
• Create, configure, and test application data to support implementation andvalidationactivities.
• Perform functional testing toidentifyapplication errors, bugs, and usability issues prior to and after application release.
• Report creation,validation,and update.
• Identifyapplication errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution.
• Respond to user inquiries and reported issues via support channels including social media support groups, ina timelyand professional manner.
• Support UATactivitiesand post-deployment validation to ensure system quality and readiness.
• Problem-solving skills around technical.
• Good verbal and written communication skills.
• Collaborative and team oriented

We are looking Junior QA/ Application Support Engineerresponsible to setup new dataset,databaseand configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training forRetailAIM and related systems. Coordinate with the development team to resolve software limitations,bugs,and enhancement requests.

What You’ll Do:

• Provide professional software training, technicalsupport,and troubleshooting for users.
• Assistin new tenant onboarding, including system setup and data configuration activities.
• Create, configure, and test application data to support implementation andvalidationactivities.
• Perform functional testing toidentifyapplication errors, bugs, and usability issues prior to and after application release.
• Report creation,validation,and update.
• Identifyapplication errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution.
• Respond to user inquiries and reported issues via support channels including social media support groups, ina timelyand professional manner.
• Support UATactivitiesand post-deployment validation to ensure system quality and readiness.
• Problem-solving skills around technical.
• Good verbal and written communication skills.
• Collaborative and team oriented

What we looking for:

• Diploma/DegreeinInformation Technologyor a related subject and/or equivalent formal training orwork experience.
• A minimum of1-2yearstechnical supportworking experience.
• Experience inSQL,Windows Software,MobileAppsSetup and Configuration.
• Desire and willingness to work on new skills and technologies.
• Self-motivated; able to work within an Agile, team environment.

Perks and benefits Medical Miscellaneous allowance Parking Insurance, Special Leaves, Training&Development, R