IT support Engineer

JBA SOLUTIONS SDN BHD; Kuching; On-site; MYR 34,000 - 54,000; Full time

Job summary

JBA SOLUTIONS SDN BHD is seeking an IT support professional to provide first-line support for hardware, software, network, and applications in Kuching, Malaysia. You will assist in maintaining Windows Server environments, ensuring reliability, performance, and adequate storage capacity.

Knowledge of ERP or business applications is a plus. The role requires 1–2 years of hands-on IT support or fresh graduates with IT passion, strong problem-solving, and willingness to travel to client sites.

Qualifications

• 1–2 years of hands-on IT support or infrastructure experience preferred.
• Fresh graduates with a passion for IT and the drive to grow are also encouraged to apply!
• Good knowledge of Windows Server and client environments; knowledge in SQL programming
• Knowledge in ERP/accounting or other business applications will be an added advantage
• Confidence troubleshooting PCs, servers, printers, and network devices
• Strong problem-solving and communication skills
• A proactive attitude, a hunger to learn, and comfort working solo or in a team
• Willingness to travel to client locations when needed

Responsibilities

• Provide first-line support for hardware, software, network, and application issues
• Assist in maintaining and monitoring Windows Server environments
• Help keep systems reliable, fast, and running with enough storage capacity
• Support IT security, including endpoint protection and access controls
• Support business applications and help users get the most from their systems
• Work with vendors and IT providers to troubleshoot and resolve issues
• Take part in system implementations, upgrades, testing, and deployments
• Maintain user and technical documentation, procedures, and troubleshooting guides

Skills

Windows Server

ERP knowledge

SQL programming

Education

Diploma or Degree in IT/CS

Job description

Provide first-line support for hardware, software, network, and application issues. You will assist in maintaining and monitoring Windows Server environments, help keep systems reliable and running, support IT security including endpoint protection and access controls, and support business applications to help users get the most from their systems. You will work with vendors and IT providers to troubleshoot and resolve issues, take part in system implementations, upgrades, testing, and deployments, and maintain user and technical documentation, procedures, and troubleshooting guides.

Key responsibilities

• Provide first-line support for hardware, software, network, and application issues
• Assist in maintaining and monitoring Windows Server environments
• Help keep systems reliable, fast, and running with enough storage capacity
• Support IT security, including endpoint protection and access controls
• Support business applications and help users get the most from their systems
• Work with vendors and IT providers to troubleshoot and resolve issues
• Take part in system implementations, upgrades, testing, and deployments
• Maintain user and technical documentation, procedures, and troubleshooting guides

About you

• Diploma or Degree in IT, Computer Science, or a related field
• 1–2 years of hands-on IT support or infrastructure experience preferred. Fresh graduates with a passion for IT and the drive to grow are also encouraged to apply!
• Good knowledge of Windows Server and client environments; knowledge in SQL programming
• Knowledge in ERP/accounting or other business applications will be an added advantage
• Confidence troubleshooting PCs, servers, printers, and network devices
• Strong problem-solving and communication skills
• A proactive attitude, a hunger to learn, and comfort working solo or in a team
• Willingness to travel to client locations when needed

About us

At JBA Solutions, we've built a well-established culture of collaboration, trust, and respect, where we celebrate wins together and invest in each other's growth. With a solid foundation and big ambitions ahead, there's never been a better time to join us.