Junior Network Technical Support

HCLTech; Kuala Lumpur; On-site; MYR 44,640 - 78,120; Full time

Job summary

HCLTech in Kuala Lumpur, Malaysia, is seeking an enthusiastic early-career IT Technical Support professional with 1–3 years of experience and near-native Korean language skills. You will gain hands-on exposure to Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while developing technical and problem-solving skills.

Training includes Networking fundamentals, CCNA prep, and language/cultural immersion to support collaboration with Korean customers.

Qualifications

• 1–3 years of working experience in networking or related IT support roles.
• Near-native fluency in Korean (written and spoken).
• Good English communication skills (written and verbal).
• High level of curiosity and eagerness to learn.

Responsibilities

• Assist senior engineers in troubleshooting network incidents for Korean-speaking end-customers.
• Document technical issues and resolutions clearly in English and Korean.
• Adhere to security, compliance, and operational procedures.
• Collaborate with team members across tiers and internal stakeholders.
• Continuously learn and adapt to new technologies and customer requirements.

Skills

Korean language

English communication

Problem-solving

Team collaboration

Education

Bachelor’s degree in Linguistics, Computer Science, or a related field

Job description

We are looking for enthusiastic early-career IT Technical Support professionals (1–3 years of experience) with a strong foundation in the Korean language and a passion for technology. This role offers an exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands‑on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem-solving skills.

Key Responsibilities

• Assist senior engineers in troubleshooting and resolving network incidents for Korean-speaking end-customers, under guidance.
• Document technical issues and resolutions clearly and concisely in both English and Korean.
• Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.
• Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.
• Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

What We Are Looking For

• Bachelor’s degree in Linguistics, Computer Science, or a related field.
• 1 to 3 years of working experience in networking or related IT support roles (e.g., service desk/support, IT helpdesk, or network support).
• Near-native fluency in Korean (written and spoken). Language certifications such as TOPIK 5/6 are a plus but not mandatory.
• Good English communication skills (written and verbal).
• High level of curiosity and eagerness to learn.
• Strong interest in building a career in IT networking field.

Training & Career Path As a successful candidate, you’ll begin an intensive, structured development program designed to equip you with both technical expertise and cultural fluency. Your journey will include:

• Comprehensive Networking Training: Gain hands‑on knowledge in Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.
• HCLTech Onboarding & Foundational Training: Build a strong base in IT fundamentals and professional practices.
• CCNA Certification Preparation & Practical Labs: Prepare for globally recognized certifications with real‑world lab exercises.
• Korean Language & Cultural Immersion: Deepen your understanding of Korean language and business culture for effective collaboration.
• Product-Specific Training by Industry Experts: Learn from seasoned professionals on cutting‑edge technologies.
• Mentorship & Shadowing Opportunities: Work closely with experienced engineers to accelerate your learning curve.
• Clear Career Progression: Advance from Tier 1 and beyond, based on performance and assessment milestones.