Junior IT Infrastructure & Support Engineer (Fresh Graduate)

Hydron; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Hydron, a global e-commerce solutions provider, seeks an IT Infrastructure & Support Engineer for its Kuala Lumpur location. The role covers end-user support, device management, and network administration across Malaysia and Indonesia.

You will grow into cloud engineering and help maintain secure, scalable office tech. You will manage user accounts, devices, VPNs, domains, and SSL certificates, while improving L2 support processes and contributing to automation.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• Hands-on IT support, systems administration, or IT operations experience.

Responsabilités

• Provision and de-provision user accounts, aliases, email groups and shared drives.
• Manage email forwarding, delegation and group membership; investigate mail delivery and multi-country access issues.
• Enroll, configure and retire macOS and Windows devices via MDM platforms; administer ABM and App Store Connect access.
• Maintain device baselines: encryption, screen lock, endpoint protection, OS patching and admin rights policy.
• Administer Fortigate firewalls and Cisco access points; update network diagrams and firewall rules.

Connaissances

L2 IT support

Networking fundamentals

MDM administration

Cloud concepts

Windows/macOS support

Formation

Bachelor's degree in CS/IT

Outils

Google Workspace

Microsoft 365

Fortigate

Cisco

Apple Business Manager

Description du poste

Hydron, a global e-commerce solutions provider, seeks an IT Infrastructure & Support Engineer for its Kuala Lumpur location. The role covers end-user support, device management, and network administration across Malaysia and Indonesia.

You will grow into cloud engineering and help maintain secure, scalable office tech. You will manage user accounts, devices, VPNs, domains, and SSL certificates, while improving L2 support processes and contributing to automation.