Corporate / Institutional Client Onboarding Specialist

MetaComp; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

MetaComp is seeking an Onboarding Operations Specialist to manage end-to-end corporate client onboarding with a focus on compliance and a high level of client service. You will collaborate with Compliance, Sales, Product, and Operations to ensure timely, accurate onboarding that meets regulatory expectations.

The role emphasizes strong client communication, hands-on onboarding experience, and a problem-solving mindset in a fast-paced fintech environment.

Qualifications

• Experience in corporate client onboarding, fintech, payments, or financial services.
• Hands-on onboarding of corporate clients end-to-end.
• Familiarity with name screening, SOF/SOW, and corporate KYC.

Responsibilities

• Manage end-to-end corporate client onboarding, from documents to go-live.
• Coordinate with Compliance, Sales, Legal, and Operations to resolve issues.
• Communicate onboarding timelines, requirements, and regulatory obligations clearly.

Skills

Verbal communication

Written communication

Client empathy

Problem solving

Attention to detail

Stakeholder management

Regulatory mindset

Tools

CRM systems

Onboarding/KYC tools

Name screening

SOF/SOW assessment

KYC reviews

Job description

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

About the Role

We are looking for an Onboarding Operations Specialist to manage the end-to-end onboarding of corporate clients, ensuring a smooth, compliant, and professional experience from initial engagement to go-live. This role requires strong client communication skills, hands-on compliance onboarding experience, and a problem-solver mindset to navigate complex onboarding scenarios tactfully and efficiently.

You will act as a key point of contact for clients while working closely with Compliance, Sales, Product, and Operations teams to ensure onboarding is completed accurately, on time, and in line with regulatory requirements.

Key Responsibilities

Client Onboarding & Operations

• Manage end-to-end corporate client onboarding, from document collection to onboarding approval and handover
• Name screening (individuals and entities)
• Source of Funds (SOF) and Source of Wealth (SOW) corroboration
• Corporate structure review and beneficial ownership verification
• Ensure all onboarding activities comply with internal policies, regulatory requirements, and risk standards
• Maintain accurate onboarding records and documentation in internal systems

Client Engagement & Communication

• Serve as the primary onboarding contact for corporate clients
• Communicate clearly and tactfully with clients to explain onboarding requirements, timelines, and regulatory obligations
• Handle client queries, objections, and follow-ups professionally while maintaining a positive client experience
• Manage sensitive or complex conversations with diplomacy, especially around compliance-related requests

Cross-functional Collaboration

• Work closely with Compliance, Sales, Legal, and Operations teams to resolve onboarding issues and bottlenecks
• Escalate risks, gaps, or red flags appropriately with clear recommendations
• Support continuous improvement of onboarding processes and client experience

Problem Solving & Process Improvement

• Identify onboarding challenges and propose practical, client-friendly solutions
• Balance regulatory requirements with commercial realities and client expectations
• Contribute ideas to streamline onboarding workflows and reduce turnaround time

Minimum Qualifications

Experience & Knowledge

• 2 years of experience in corporate client onboarding, preferably in fintech, payments, banking, or financial services
• Proven experience handling end-to-end onboarding for corporate clients
• Hands-on experience with:
• Name screening
• SOF / SOW assessment and corroboration
• Corporate KYC and beneficial ownership reviews
• Experience in direct client dealings and managing external stakeholders

Skills & Attributes

• Strong verbal and written communication skills, with the ability to explain complex requirements clearly and tactfully
• High level of professionalism and client empathy
• Detail-oriented with strong organizational skills
• Problem-solver mindset - able to think critically, adapt, and propose solutions rather than escape prematurely
• Comfortable working in a fast-paced, regulated environment

Preferred Qualifications

• 5+ years of experience in corporate client onboarding, preferably in fintech, payments
• Experience onboarding regional or international corporate clients
• Familiarity with MAS-regulated environments or similar regulatory frameworks
• Experience working with CRM or onboarding/KYC systems

What We Look For

• Someone who is operationally strong but client-first in mindset
• Able to balance compliance rigor with commercial sensibility
• Calm, tactful, and solution-oriented when handling challenging onboarding cases

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms-background, ethnicity, gender, identity, orientation, experience, and thought and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.