Japanese Technical Support Specialist

DXC Technology; Malaysia; On-site; MYR 47,000 - 78,000; Full time

Job summary

DXC Technology in Malaysia is seeking a Technical Support professional who speaks Japanese to resolve complex hardware and software issues for internal and external clients. The role requires strong communication, troubleshooting, and a proactive approach.

You will work in shifts at Petaling Jaya, with 1–2 years of relevant experience and a diploma or degree. Knowledge of case management tools and a customer-service mindset are essential to meet SLA targets.

Qualifications

• Diploma or bachelor's degree required.
• 1–2 years of experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve hardware and software issues from internal/external contacts and proactive systems.
• Respond to service, product, technical, and customer-relations questions on features and repairs.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engage team members to ensure SLA requirements are met.

Skills

Japanese (JLPT N2)

Troubleshooting

Analytical thinking

Customer service

Phone/Remote support

Education

Diploma or Bachelor’s degree

Relevant industry qualification

Tools

Case management databases/tools

Job description

DXC Technology in Malaysia is seeking a Technical Support professional who speaks Japanese to resolve complex hardware and software issues for internal and external clients. The role requires strong communication, troubleshooting, and a proactive approach.

You will work in shifts at Petaling Jaya, with 1–2 years of relevant experience and a diploma or degree. Knowledge of case management tools and a customer-service mindset are essential to meet SLA targets.