Tech Support Specialist – Japanese Speaker

DXC Technology; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

DXC Technology in Petaling Jaya, Malaysia, is seeking a Technical Support professional who speaks Japanese. You will resolve hardware and software issues, respond to product and service questions, and ensure SLA targets through proactive support.

Requirements include a Diploma or Bachelor’s degree and 1–2 years’ experience in relevant tech environments, with JLPT N2. Candidates should be able to work in shifts and communicate clearly in English and Japanese.

Qualifications

• Diploma or bachelor’s degree required.
• 1–2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from clients via various channels.
• Respond to service, product, technical, and customer- relations questions on features, specifications, and repairs.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engage team members for support to meet SLA demands.

Skills

Japanese (JLPT N2)

Troubleshooting

Customer service

Remote support

Phone support

Education

Diploma or Bachelor’s degree

Tools

Case management tools

Job description

DXC Technology in Petaling Jaya, Malaysia, is seeking a Technical Support professional who speaks Japanese. You will resolve hardware and software issues, respond to product and service questions, and ensure SLA targets through proactive support.

Requirements include a Diploma or Bachelor’s degree and 1–2 years’ experience in relevant tech environments, with JLPT N2. Candidates should be able to work in shifts and communicate clearly in English and Japanese.