Technical Support (Japanese Speaker)

DXC Technology Inc.; Petaling Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

DXC Technology Inc. is seeking a Technical Support professional fluent in Japanese (JLPT N2) to handle hardware and software issues. The role requires a Diploma or Bachelor’s degree with 1–2 years in relevant tech/customer environments, strong troubleshooting, and excellent communication skills.

The position may require shifting schedules and is based in Petaling Jaya, Malaysia. Responsibilities include resolving issues, answering product and service questions, proactively assisting users,

Qualifications

• Diploma or bachelor’s degree, 1–2 years in relevant technologies and customer environments.
• JLPT N2 Japanese language proficiency.
• Strong troubleshooting skills in a technical environment.
• Excellent verbal and written communication; customer service oriented.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external contacts and proactive notification systems.
• Respond to service, product, technical, and customer questions on features, specifications, and repairs.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and recommend resolutions.
• Articulate clearly in writing and verbally; coordinate with team to meet SLA demands.

Skills

Japanese JLPT N2

Technical support

Customer support

Education

Diploma or Bachelor’s degree

Tools

Case management software

Job description

Job Description

Technical Support (Japanese Speaker)

About DXC Technology

We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex installations or configurations and make recommendations for resolution. Articulate clearly in writing and verbally. Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Requirements

Diploma or bachelor’s degree 1-2 years’ experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Knowledge and Skills Excellent verbal and written communication skills – JAPANESE (JLPT N2) Experience in troubleshooting in a technical environment. Excellent analytical and problem-solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Understanding of case management databases and tools. Superior customer service skills. Phone and remote support experience. E-support experience and knowledge. Willing to work in shifting schedule Willing to work in Petaling Jaya

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.