Japanese Speaking Customer Support Representative

Cb Talents; Kuantan; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Talent Ready in Malaysia is hiring a Japanese-speaking Customer Support Representative based in Kuala Lumpur. You will handle inquiries via live chat and email in Japanese and English, support users of fintech and crypto products, and ensure accurate, high-quality service.

Requires native-level Japanese, strong English, 2–4 years in customer service, and experience with financial/crypto platforms. Hybrid onsite/day, remote/night shifts; valid work authorisation in Malaysia preferred.

Qualifications

• Native-level Japanese proficiency and ability to support users on complex written interactions (financial/crypto).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat, preferably 2–4 years, with frontline training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Education in Finance, Economics, Mathematics, Business Admin or related fields preferred.
• Strong numerical acumen and data-focused mindset.
• Willingness to work 5 days including weekends and public holidays.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well-equipped with crypto trading platforms, products, and market fundamentals.
• Diligently manage and follow up on inquiries from current and prospective users.
• Understand customer needs and convert them into constructive feedback and solutions for management.
• Flag discrepancies or risks to management in a timely manner.
• Seek continuous improvements to enhance team performance and processes.

Skills

Japanese language proficiency

Customer service experience

English language

Fintech/crypto knowledge

Education

Finance/Economics/Mathematics/Business/Analytical/STEM background

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).


• Strong command of English, written and spoken.


• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).


• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.


• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.


• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.


• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.


• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.


• Ability to perform 5 days' shift work, including weekends and public holidays.


• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.


• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.


• Ensure an efficient, accurate, and high-quality customer service experience.


• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.


• Diligently manage and follow up on inquiries or complaints from current andprospective users.


• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.


• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.


• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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