Customer Support Specialist - Japanese

CB Talents; Shah Alam; On-site; MYR 44,640 - 78,120; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia is hiring a Japanese-speaking Customer Support Representative to assist customers in Japanese and English. The role requires onsite day shifts with hybrid arrangements for night shifts, handling live chat and email inquiries related to crypto and fintech products.

The ideal candidate has native Japanese, strong English, 2–4 years in frontline customer service, and a background in finance/tech. Legal work authorisation in Malaysia is required.

Qualifications

• Native-level Japanese, able to handle complex written interactions in finance/crypto products.
• Strong English written and spoken communication.
• 2–4 years in frontline customer service with live chat & email training.
• Experience in financial institutions/fintech/trading or crypto products is a strong advantage.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide high-quality, accurate customer service experiences.
• Familiarize with crypto trading platform, products, and market fundamentals.
• Manage inquiries/complaints and follow up with users.
• Understand customer needs and provide feedback and solutions to management.
• Flag discrepancies or risks to ensure smooth frontline operations.
• Suggest improvements to boost team performance and efficiency.

Skills

Japanese proficiency

English proficiency

Customer service

Fintech/crypto experience

Numerical/analytical ability

Teamwork/self-motivation

Education

Finance/Economics/Mathematics/Business Admin degree

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto‑currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.