Japanese-Speaking Crypto Support Specialist (Hybrid KL)

Savior Artigos Texteis Lda; Kajang; Hybrid; MYR 45,000 - 89,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English from Kuala Lumpur, Malaysia. The role focuses on fintech and crypto product support via live chat and email.

The position offers a hybrid work arrangement with onsite day shifts and remote night shifts, requiring Malaysia work authorization and readiness to work 5 days including weekends and public holidays.

Qualifications

• Native-level Japanese proficiency, able to support users on complex, written interactions related to financial and crypto products.
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat, preferably 2–4 years with frontline operations training (Live Chat & Email).
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Fintech exposure

Analytical mindset

Team player

Education

Finance, Economics, Mathematics, Business Administration or STEM background

Job description

Savior Artigos Texteis Lda is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English from Kuala Lumpur, Malaysia. The role focuses on fintech and crypto product support via live chat and email.

The position offers a hybrid work arrangement with onsite day shifts and remote night shifts, requiring Malaysia work authorization and readiness to work 5 days including weekends and public holidays.