Japanese-Speaking Community Advocate & Troubleshooter

Cognizant Technology Solutions Corporation; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Cognizant is seeking a Troubleshooting Agent (Community Manager) with Japanese language proficiency to grow and support a dynamic international community. You will recruit and engage experts, share product information, and help plan events while ensuring top quality localization across local channels.

You will troubleshoot escalations, monitor trends, and provide insights to improve the user experience. Strong English skills and a proactive, analytical mindset are essential.

Qualifications

• Bilingual with excellent level in Japanese and English.
• Experience in website/online content creation/management.
• Strong analytical and structured problem-solving capabilities.
• Experience in Internet Industry, SEO, Developer Relations, or Web Development.
• Familiarity with Google Ads and Analytics.

Responsibilities

• Build relationships with community contributors to provide a delightful self-help experience and scalable support.
• Manage International Community in Japanese language: recruit experts, engage with them, manage statuses, share comms and product info, help plan events.
• Check localization quality of webmaster content for local channels (e.g., Blogger, Twitter).
• Develop technical expertise and serve as a credible ambassador to the IC.
• Troubleshoot escalations and issues qualifying for direct support.
• Monitor communities to identify trending issues for direct support.
• Identify top user issues and communicate insights to regional PSM.
• Perform user feedback deep dives on market/language (Japanese) upon request.
• Be accountable for individual performance and suggest team improvements.
• Collaborate with team members to meet client goals and handle assigned tasks.

Skills

Japanese language

English language

Content management

Analytics

SEO

Customer support

Communication

Teamwork

Problem solving

Web content creation

Internet industry

Education

Bachelor's degree

Job description

Cognizant is seeking a Troubleshooting Agent (Community Manager) with Japanese language proficiency to grow and support a dynamic international community. You will recruit and engage experts, share product information, and help plan events while ensuring top quality localization across local channels.

You will troubleshoot escalations, monitor trends, and provide insights to improve the user experience. Strong English skills and a proactive, analytical mindset are essential.