Global Community Troubleshooting & Engagement Lead

Cognizant Technology Solutions Corporation; Ampang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Cognizant Technology Solutions Corporation seeks a dynamic Community Specialist to drive regional engagement in Japan, manage expert communities, and ensure quality localization across local channels. You will collaborate with cross-functional teams to optimize content and user experience for the Japanese market.

The role requires bilingual Japanese-English, content management experience, and strong analytical skills.

Qualifications

• Graduation in any discipline; newly graduated candidates will also be considered.
• Bilingual with excellent level in Japanese and strong English.
• Experience in website/online content creation/management.
• Strong analytical and structured problem-solving capabilities.
• Experience in Internet industry, SEO, developer relations, technical communications or web development.
• Understanding of Google Ads and Analytics.

Responsibilities

• Build relationships with community contributors via social media and communities to deliver self-help support.
• Manage International Community in Japanese language; recruit experts and engage with them.
• Check localization quality of webmaster content on local channels.
• Develop technical expertise and represent the IC credibly.
• Troubleshoot and resolve escalations from community experts.

Skills

Bilingual Japanese

English proficiency

Content creation

Analytical thinking

Team collaboration

Problem solving

Adaptability

Education

Graduation in any discipline

Tools

Google Ads

Google Analytics

CMS (Content Management System)

Job description

Cognizant Technology Solutions Corporation seeks a dynamic Community Specialist to drive regional engagement in Japan, manage expert communities, and ensure quality localization across local channels. You will collaborate with cross-functional teams to optimize content and user experience for the Japanese market.

The role requires bilingual Japanese-English, content management experience, and strong analytical skills.