Japanese FinTech Support Specialist - Live Chat & Email

Savior Artigos Texteis Lda

Rawang

Hybrid

MYR 45,000 - 78,000

Full time

14 days+

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Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative to assist customers in Japanese and English via live chat and email. Native-level Japanese and strong English are required; fintech/crypto customer service experience is a plus.

The role uses a hybrid model: onsite day shifts and remote night shifts, with 5-day weeks including weekends. Legal work authorisation in Malaysia is required and teamwork, attention to detail, and a proactive

Qualifications

Native-level Japanese proficiency for complex written interactions.
Strong command of English, written and spoken.
2–4 years in customer service or frontline operations.
Experience with fintech platforms, crypto products, or trading environments is a plus.
Analytical/ STEM background preferred.
Attention to figures, data and statistics.
Willingness to work 5 days a week including weekends.
Hybrid onsite/night shift arrangement.

Responsibilities

Assist customers via live chat or email in Japanese and English.
Deliver efficient, accurate, high-quality customer service.
Be well versed with crypto trading platforms, products and market fundamentals.
Diligently manage and follow up on inquiries or complaints.
Understand customer needs and provide feedback and solutions to management.
Flag discrepancies, potential risks, or unusual situations to management promptly.
Seek improvements to enhance team performance and processes.