Customer Service Specialist Japanese

Devloit; Kuala Lumpur; On-site; MYR 39,000 - 54,000; Full time

Job summary

DevloIT SDN BHD is seeking a customer service representative fluent in Japanese to handle inquiries, complaints, and bookings. You will work on a rotational shift with 5 working days and 2 off days weekly, interacting via phone, chat, and email while maintaining high service standards.

Responsibilities include resolving issues per company policies, escalating complex cases to senior staff, and updating customer records.

Qualifications

• Provides high-quality customer service via multiple channels.
• Able to manage multiple tasks and priorities simultaneously.
• Communicates clearly and professionally with customers.

Responsibilities

• Handle customer inquiries via call, chat, and email.
• Resolve issues following company procedures and policies.
• Identify escalations and refer complex issues to senior staff.
• Maintain accurate records of customer interactions in the system.
• Liaise with vendors/service operators for booking changes.
• Share customer feedback with relevant departments for improvements.

Skills

Customer service

Multitasking

Tools

CRM software

Job description

working hours- Rotational shift, 5 days working 2 days off

Language- Japanese

Working days: 5 working days and 2 off days in a week

• Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements