ITSM Software Engineer | Python/Node Automation & ITAM

Logicalis Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 98,000; Full time

Job summary

iZeno, part of Logicalis Asia Pacific, is seeking a Software Engineer to join the ITSM Team. You will design, implement, and integrate ITSM/ITAM solutions for Southeast Asia clients, at the intersection of platforms, discovery, and custom development.

You will contribute to scripting, integrations, and automation using Python and Node.js, while collaborating with architects to translate client needs into technical configurations. This role offers growth in a global consulting environment.

Qualifications

• 2–3 years of experience in software engineering, ITSM, or systems integration.
• Hands-on experience with Freshservice or Jira Service Management (JSM).
• Practical experience with Device42 or similar ITAM/discovery tools.
• Understanding of discovery protocols (SNMP, WMI, SSH) and cloud environments.

Responsibilities

• Configure, customise, and support ITSM platforms for client implementations.
• Implement and maintain IT Asset Management solutions using Device42.
• Support discovery, dependency mapping, and CMDB population activities.
• Develop scripts, integrations, and automations using Python and Node.js.
• Collaborate with solution architects to translate client requirements into configurations.
• Troubleshoot and resolve issues across ITSM/ITAM tooling and integrations.
• Document technical designs, configurations, and runbooks.
• Participate in testing, UAT, and deployment activities.

Skills

Python

Node.js

Freshservice/JSM

Device42

SNMP/WMI/SSH

Cloud platforms

ITSM

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Device42

Freshservice/Jira Service Management

Job description

iZeno, part of Logicalis Asia Pacific, is seeking a Software Engineer to join the ITSM Team. You will design, implement, and integrate ITSM/ITAM solutions for Southeast Asia clients, at the intersection of platforms, discovery, and custom development.

You will contribute to scripting, integrations, and automation using Python and Node.js, while collaborating with architects to translate client needs into technical configurations. This role offers growth in a global consulting environment.