IT Team Lead

LuLu Money Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

LuLu Money Malaysia seeks an IT Leader to oversee the IT function, ensuring reliable service delivery across Head Office and branches. You will lead the IT team, manage infrastructure, networks, systems and applications, and drive cybersecurity and risk management initiatives to protect data and operations.

You will partner with management to align IT with business goals, manage external vendors, and push AI-enabled process improvements while ensuring compliance and disaster recovery readiness.

Responsibilities

• Lead, supervise, coach and develop the IT team to ensure efficient delivery of IT services and support.
• Oversee the day-to-day management and availability of IT infrastructure, networks, hardware, software and business applications.
• Ensure timely resolution of IT incidents, service requests and technical issues across the Head Office and branch network.
• Establish and maintain IT policies, procedures, standards and documentation.
• Manage IT projects, system upgrades, technology implementations and digital transformation initiatives.
• Work closely with Management and business teams to understand operational requirements and recommend effective technology solutions.
• Manage relationships and performance of external IT vendors, service providers and technology partners.
• Cybersecurity & Information Security
• Lead and continuously strengthen the Company’s cybersecurity framework and controls.
• Monitor and manage cybersecurity risks, vulnerabilities and potential security incidents.
• Implement appropriate controls relating to endpoint security, access management, network security, data protection and secure system configurations.
• Coordinate vulnerability assessments, security testing and remediation activities.
• Establish and maintain cybersecurity incident response and escalation procedures.
• Promote cybersecurity awareness among employees through training and regular awareness programmes, including phishing and social-engineering prevention.
• Ensure appropriate security monitoring, logging, backup and recovery controls are in place.
• Work with relevant stakeholders to ensure IT security practices support regulatory, audit and business requirements.
• Identify opportunities to leverage Artificial Intelligence (AI), automation and emerging technologies to improve business efficiency, customer experience and decision-making.
• Evaluate and recommend appropriate AI tools and solutions for areas such as process automation, IT support, data analytics and employee productivity.
• Support the responsible and secure adoption of Generative AI and other AI technologies, with appropriate consideration for data privacy and information security.
• Develop governance and guidelines for the responsible use of AI within the organisation.
• Stay updated on emerging technology trends and recommend practical innovations that can support the Company’s business growth and digital transformation.
• Business Continuity & Disaster Recovery
• Maintain and regularly test IT disaster recovery and business continuity capabilities.
• Ensure appropriate backup, recovery and system resilience measures are in place for critical business systems.
• Participate in business continuity planning and support recovery activities during technology disruptions or cybersecurity incidents.
• Identify potential single points of failure and recommend improvements to strengthen operational resilience.
• Compliance, Governance & Risk Management
• Ensure IT practices and controls support applicable regulatory, internal policy and audit requirements.
• Support internal and external audits relating to IT systems, cybersecurity and technology controls.
• Maintain proper records and documentation of IT assets, systems, access rights and technology risks.
• Provide regular reporting to Management on IT performance, major incidents, cybersecurity risks and improvement initiatives.

Job description

• Lead, supervise, coach and develop the IT team to ensure efficient delivery of IT services and support.
• Oversee the day-to-day management and availability of IT infrastructure, networks, hardware, software and business applications.
• Ensure timely resolution of IT incidents, service requests and technical issues across the Head Office and branch network.
• Establish and maintain IT policies, procedures, standards and documentation.
• Manage IT projects, system upgrades, technology implementations and digital transformation initiatives.
• Work closely with Management and business teams to understand operational requirements and recommend effective technology solutions.
• Manage relationships and performance of external IT vendors, service providers and technology partners.
• Cybersecurity & Information Security
• Lead and continuously strengthen the Company’s cybersecurity framework and controls.
• Monitor and manage cybersecurity risks, vulnerabilities and potential security incidents.
• Implement appropriate controls relating to endpoint security, access management, network security, data protection and secure system configurations.
• Coordinate vulnerability assessments, security testing and remediation activities.
• Establish and maintain cybersecurity incident response and escalation procedures.
• Promote cybersecurity awareness among employees through training and regular awareness programmes, including phishing and social-engineering prevention.
• Ensure appropriate security monitoring, logging, backup and recovery controls are in place.
• Work with relevant stakeholders to ensure IT security practices support regulatory, audit and business requirements.
• Identify opportunities to leverage Artificial Intelligence (AI), automation and emerging technologies to improve business efficiency, customer experience and decision-making.
• Evaluate and recommend appropriate AI tools and solutions for areas such as process automation, IT support, data analytics and employee productivity.
• Support the responsible and secure adoption of Generative AI and other AI technologies, with appropriate consideration for data privacy and information security.
• Develop governance and guidelines for the responsible use of AI within the organisation.
• Stay updated on emerging technology trends and recommend practical innovations that can support the Company’s business growth and digital transformation.
• Business Continuity & Disaster Recovery
• Maintain and regularly test IT disaster recovery and business continuity capabilities.
• Ensure appropriate backup, recovery and system resilience measures are in place for critical business systems.
• Participate in business continuity planning and support recovery activities during technology disruptions or cybersecurity incidents.
• Identify potential single points of failure and recommend improvements to strengthen operational resilience.
• Compliance, Governance & Risk Management
• Ensure IT practices and controls support applicable regulatory, internal policy and audit requirements.
• Support internal and external audits relating to IT systems, cybersecurity and technology controls.
• Maintain proper records and documentation of IT assets, systems, access rights and technology risks.
• Provide regular reporting to Management on IT performance, major incidents, cybersecurity risks and improvement initiatives.