IT Systems – Application Support

Nufarm; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Nufarm is seeking an adaptable IT Systems – Application Support professional to join our global Supply Chain Applications team, based in Malaysia. You’ll provide functional and technical support across multiple Tier 2 business applications, ensuring stability and a high-quality user experience.

You’ll work with global users, application owners, IT teams, vendors, and MSPs to investigate incidents, coordinate releases, and document processes while aligning with security and governance standards.

Qualifications

• Experience in IT application support roles.
• Ability to support multiple applications across a global environment.
• Fluent written and spoken English communication.

Responsibilities

• Provide end-to-end functional and technical support across Nufarm’s Tier 2 business applications.
• Manage multiple applications simultaneously within a global, evolving environment.
• Investigate, resolve, or escalate application incidents, problems, defects, and service requests.
• Coordinate with global users, IT teams, application owners, vendors and MSPs.
• Support application releases, patches, upgrades, and configuration changes.

Skills

IT Application Support

Global Collaboration

English Communication

Problem Solving

Job description

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and fuel production. Whether it’s commercializing the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

Support the Applications That Power Our Global Business

We’re looking for an adaptable and solutions-focused IT Systems – Application Support professional to join our global Supply Chain Applications team, based in Malaysia. This is an exciting opportunity to provide functional and technical support across Nufarm’s diverse and evolving Tier 2 business application landscape.

Unlike a traditional application support role focused on a one platform, this position supports multiple applications that enable productivity, collaboration, project delivery, sales enablement, and specialist business processes.

You’ll act as a key escalation and resolution point for application incidents, problems, defects, and service requests. Working with global business users, application owners, internal IT teams, vendors, and managed service providers, you’ll help maintain application stability, business continuity, and a high-quality user experience.

If you enjoy solving complex application issues, working across multiple platforms, and improving how technology supports a global business, we’d love to hear from you.

How You’ll Help Us Grow

Provide end-to-end functional and technical support across Nufarm’s Tier 2 business applications.

Manage multiple applications simultaneously within a complex and evolving global environment.

Investigate, resolve, or appropriately escalat[e] application incidents, problems, defects, and service requests.

Analyse issues using the available information and apply structured problem-solving to identify effective solutions.

Coordinate with global business users, internal IT teams, application owners, subject matter experts, vendors, and managed service providers.

Support application releases, patches, upgrades, and configuration changes.

Assist with solution validation, user acceptance testing, and transition-to-support activities.

Monitor recurring issues and recommend improvements that strengthen application stability and user experience.

Maintain clear and accurate documentation covering support procedures, configurations, known issues, and application knowledge.

Support SaaS and on-premises applications that integrate with Nufarm’s core technology platforms.

Help ensure supported applications remain aligned with security, compliance, and governance standards.

Promote continuous improvement in application support processes, documentation, and system usage.

Could This Be You?

You are an adaptable application support professional who enjoys working across a broad range of technologies rather than specialise in only one platform. You are comfortable investigating complex issues, even when the available information is incomplete, and can manage competing priorities across multiple applications.

You communicate clearly and professionally in English and can build effective working relationships with stakeholders across different regions, cultures, and time zones. You are confident working independently while remaining closely connected to a global IT team.

You take ownership of issues, maintain accurate documentation, and look for practical opportunities to improve application performance, support processes, and the overall user experience.

What You’ll Bring

Demonstrated experience in IT application support roles.

Ability to support multiple applications simultaneously within a complex, global environment.

Strong analytical and problem-solving skills.

Ability to investigate and resolve issues using limited or incomplete information.

Fluent written and verbal communication skills in English.

Experience working with business stakeholders across different regions and cultures.

Understanding of IT service management principles and processes.

Experience managing application incidents, problems, changes, and service requests.

Ability to work independently while collaborating effectively within a global IT team.

Experience coordinating with application vendors, third-party providers, or managed service partners.

Strong stakeholder engagement and relationship-management skills.

Experience supporting Enablon or another Environment, Health and Safety management platform.

Experience supporting project management tools such as PMO365 or similar solutions.

Experience supporting SaaS-based and on-premises applications.

Experience with applications that integrate with core enterprise platforms.

Working knowledge of APIs, data flows, middleware, and integrated application ecosystems.

Experience supporting global users across multiple time zones.

Experience assisting with application releases, patches, upgrades, and configuration changes.

Strong documentation and knowledge-management capabilities.

Why Join Nufarm?

At Nufarm, you’ll have the opportunity to make a meaningful impact within a truly global organisation. You’ll work across a diverse application landscape, collaborate with colleagues and partners around the world, and contribute to improvements that strengthen application stability, business continuity, and the user experience.

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all employees.