IT Support (L1)

Lucidth Systems Sdn Bhd; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A tech startup is looking for an IT Support Specialist in Selangor, Malaysia, to provide front-line support and maintain customers' IT environments. Key responsibilities include on-site support, monitoring IT systems, and managing Microsoft 365 issues. Candidates should have at least 2 years of relevant experience, strong technical and communication skills, and fluency in English, Mandarin, and Malay. A positive work ethic and the ability to work independently are essential. A competitive compensation and bonus system is offered.

Benefits

Monthly bonus based on performance

Supportive working environment

Qualifications

• Minimum 2 years of experience or equivalent in IT Support.
• Capability of working outside normal hours when needed.
• Owns a car and has a valid driving license.

Responsibilities

• Act as front line support for end customers.
• Travel to customers' premises for on-site support.
• Keep customer documentation up to date.
• Monitor customers' IT environments, endpoints, and servers.
• Maintain customers' IT environments by following procedures.
• Support Microsoft 365 related issues.

Skills

Network Traffic Understanding

Basic IT Knowledge

Windows Administration

Microsoft 365 Administration

Good Work Ethics

Communication Skills

Positive Attitude

Teamwork

Time Management

Fluency in English, Mandarin, and Malay

Job description

Founded by experienced technical individuals, we are a tech startup located in Petaling Jaya. Our primary focus is to provide high-quality Managed Services to our customers.

Our motto is to strive for providing high-quality, responsible services.

To achieve that, we believe that a core part is to have happy, well-supported employees to deliver the best results, so we invest in a positive working environment along with appropriate compensation whenever possible and reasonable.

The standard operating hours for the role is 9am-6pm, Monday to Friday.

Responsibilities

• Acting as the front line support for end customers.
• Includes travelling to customers' premises to provide on-site support.
• Keeping the customers' documentation up to date.
• Monitoring the customers' IT operating environment, endpoints, servers, network devices and so on.
• Maintain the customers' IT operating environment to a healthy state by adhering to procedures provided.
• Support any Microsoft 365 related issues stemmed from the customers' environment.
• To work on any ad-hoc tasks provided.

Technical skills

• Understand how network traffic actually flows to an internal and external endpoint according to the OSI Model.
• Have basic understanding of common IT knowledge domains such as networking, operating systems, common commands, hardware, storage, backup & recovery, security, virtualizations and so on.
• Familiarity with Windows Administration.
• Has experience on administering Microsoft 365 applications.
• Minimum 2 years experience or proven to be equivalent in the field of IT Support.

Non-technical skills and requirements

• Good work ethics and communication skills (Respectful, Responsible, Reliable, and have Good Integrity).
• Positive attitude and willingness to learn.
• Good teamwork and collaboration.
• Ability to work independently with minimal supervision.
• Punctuality and good time management.
• Fluent in English, Mandarin (Language), and Malay (Language).
• Owns a car, has valid driving license, and is fit to drive.
• Ability to work outside normal working hours occasionally (will be paid OT).
• Able to carry basic IT equipment.

Preferred qualifications and skills

• Has certifications such as CompTIA A+ or CCNA.
• Fundamental knowledge of cloud concepts.
• Has experience self-hosting and maintaining FOSS projects.
• Familiarity with MacOS and Linux administration.
• Experience with monitoring tools.
• Experience with ticketing systems.

We strive to provide at least one month of bonus to our employees every year, which can be higher depending on performance.

If deemed a good match, academic qualifications such as degrees and diplomas are not required.