IT Support Executive

HELP International School; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration package

Professional development support

Opportunities for certification & high

Job summary

HELP International School is seeking an IT Support Executive to provide technical support across the school’s IT infrastructure, assisting teachers, students and staff with daily technology needs.

Your role includes software updates, device management, AV system support, and 3D printer care, with opportunities for professional development and certification training.

Qualifications

• Diploma or bachelor degree in information technology, computer science, or related field.
• Ability to communicate in English and Bahasa Malaysia.
• 2+ years in IT support or related field preferred.

Responsibilities

• Provide technical support for school IT infrastructure and user issues.
• Install, troubleshoot, and manage school software and licenses.
• Support end-user devices and ensure device security.
• Assist with exams and user account setup during assessment periods.
• Maintain and train staff on Audio Visual systems in classrooms, halls, and meeting spaces.
• Manage the school 3D printer: requests, filament stock, maintenance.
• Manage IT asset inventory and vendor repairs/warranty processes.
• Provide helpdesk support: 1st and 2nd line, walk-ins from teachers, parents, students.
• Work with in-house systems: development, customization, and reporting.

Skills

IT support

End-user support

Troubleshooting

Communication

Education

Diploma/Bachelor in IT or related field

Tools

Apple School Manager

Mosyle

Seesaw

Koobits

Bug Club

Job description

HELP International Schoolis one of Malaysia's leading international schools. It has a reputation for high-quality holistic education where academic success is celebrated but an equal emphasis is also placed on developing a broad range of 21st-century skills and understandings.

We seek to appoint a highly capable and enthusiasticIT Support Executive.

HELP International School offers

competitive remuneration package.

significant investments in the professional development of its teaching professionals.

promote a culture of growing and developing leaders.

to support our teachers with opportunities forcertification & higher studies.

Reporting to:

The IT Support Executive reports to the IT Lead.

General Overview

The IT Support Executive is responsible for providing technical support to users of the organization's IT infrastructure. This includes troubleshooting problems, resolving incidents, and providing training to users.

Key Responsibilities

Operations

• Software and applications: Work with IT Lead to ensure that the school's software and applications are up to date and that they are used effectively. This includes tasks such as installing new software, troubleshooting problems, and ensuring that the school has the right licenses.
• End-user devices:Work with IT Lead to ensure that the school's end-user devices are up and running and that they are secure. This includes tasks such as troubleshooting problems, maintaining the devices, and ensuring that the school has the right security measures in place.
• Exam Duty: assist in various assessment for device, account setup and provide technical support during the actual event.
• Audio visual system in classes, halls and meeting spaces: Work together with team members to ensure that the school's audio-visual system is up and running and that it is used effectively. This includes tasks such as troubleshooting problems, maintaining the equipment, and training staff on how to use the system.
• 3D printer support. Manage school’s 3d printer by attending to printing request, filament stock as well as maintenance of the printer.

Asset Management

• Work with team members to manage the inventory of IT equipment, managing the warranty as well as handling end of lifecycle of the equipment.
• work with the vendor for any repair and warranty claims. It includes gathering the information about the problem, update the issue in the system, contacting the vendor, obtaining the repair cost, submit the request for repair approval, monitor and follow up on the repair status and return the device to the owner after the repair.

Relationships

• Establish and maintain working relationships with suppliers, consultants and with other schools by attending industry events or conferences to meet with potentials suppliers, consultants and other schools.

Helpdesk

• Manage the helpdesk system by monitoring the ticket constantly.
• Provide 1st and 2nd level support to end users
• Attend to the walk-in support request by teachers, parents and students

Systems

• Apple Platform: Manage Apple School Manager & Mosyle to manage the Apple devices owned by the school.
• SmartCard System: Overlook the SmartCard system and attend to the technical issue of the system encounter by vendor, staff, parents and students.
• Education subscription – Seesaw, Koobits , Bug Club, Writer toolbox, Wawayaya, and all other app: Work with team member to manage the platform. It included account creations, solving technical issues encountered by students, teachers and parents as well as performing annual rollover.
• Signages System: Manage school’s signages system by ensuring all signage hardware are working fine, uploading the content and removing expired content. It also includes configuring the system and preparing the layout.
• In house system: Customise, built, manage and maintain the code for our in house system.
• Report Management: customise or built iSAMS reports
• Work with the team in setting up accounts and devices for new staff and students.

Other responsibilities

• Stay up to date on the latest IT trends and technology by studying industry publications, attending events and conferences as well as taking courses and training.
• Any other duties as and when required.

REQUIREMENTS

• Candidate should ideally possess at least a Diploma or bachelor's degree in information technology, computer science, or a related field.
• Required language(s): English, Bahasa Malaysia,
• Required technical skills: strong understanding of IT concepts and technologies.
• Required soft skills: communication, problem-solving and decision-making skills
• Ideally, a minimum of two years of working experience in the related field is required for this position.
• Able to work proactively, independently and with a minimum of supervision.
• Is open to continuous learning.

The school reserves the right to make an early appointment should a suitably qualified and experienced candidate be available.

Kindly note only shortlisted candidates will be contacted.

Please note that HELP International School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including a criminal record disclosure and other standard pre‐employment safeguarding checks.

Education, Training & Professional Development 101-1,000 employees

The HELP International School is part of the HELP International Corporation Berhad (HELP Group), the investment holding company for its various businesses, which are primarily in the field of education.

A Rich History of Academic Excellence

In the past 30 years, the HELP Education Group has helped students attain success and meaning in life by providing them with a world-class education. Hundreds of our graduates have secured scholarships at world-class universities like Oxford, Cambridge, Harvard, MIT, Princeton, Chicago, UCLA, University College London, Imperial College (London), London School of Economics, Nottingham UK and the Australian National University.HELP International School (HIS) continues this fine tradition of excellence and has quickly established itself as one of the fastest-growing international schools in Malaysia

Developing Lifelong Learners:

Within the context of our rapidly changing world, HELP International School firmly believes that it is critically important that each student possess the mindset, and develop a capacity for Lifelong Learning. We are very mindful that part of our task, as parents and educators, is to prepare our young people for jobs that likely do not yet exist, using technologies that haven’t yet been invented, to solve problems and pursue opportunities that we still don’t yet know about.

Whether pursuing personal interests and passions or chasing professional ambitions, a lifelong learning mindset equips students to achieve personal fulfillment and satisfaction.

HELP International School is currently looking for qualified applicants who share our philosophy of education and our passion for working with children and youth.

Please note that HELP International School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including a criminal record disclosure and other standard pre‐employment safeguarding checks.

For more details, check us out at www.his.edu.my

The HELP International School is part of the HELP International Corporation Berhad (HELP Group), the investment holding company for its various businesses, which are primarily in the field of education.

A Rich History of Academic Excellence

In the past 30 years, the HELP Education Group has helped students attain success and meaning in life by providing them with a world-class education. Hundreds of our graduates have secured scholarships at world-class universities like Oxford, Cambridge, Harvard, MIT, Princeton, Chicago, UCLA, University College London, Imperial College (London), London School of Economics, Nottingham UK and the Australian National University.HELP International School (HIS) continues this fine tradition of excellence and has quickly established itself as one of the fastest-growing international schools in Malaysia

Developing Lifelong Learners:

Within the context of our rapidly changing world, HELP International School firmly believes that it is critically important that each student possess the mindset, and develop a capacity for Lifelong Learning. We are very mindful that part of our task, as parents and educators, is to prepare our young people for jobs that likely do not yet exist, using technologies that haven’t yet been invented, to solve problems and pursue opportunities that we still don’t yet know about.

Whether pursuing personal interests and passions or chasing professional ambitions, a lifelong learning mindset equips students to achieve personal fulfillment and satisfaction.

HELP International School is currently looking for qualified applicants who share our philosophy of education and our passion for working with children and youth.

Please note that HELP International School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including a criminal record disclosure and other standard pre‐employment safeguarding checks.

For more details, check us out at www.his.edu.my