IT Support

Stampede Solution; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Stampede Solution in Kuala Lumpur is hiring for a role in Client Support and Communication. The ideal candidate will be responsible for responding to client inquiries via various channels, handling urgent situations calmly, and taking ownership of ticket resolutions.

Key tasks include first-level troubleshooting, reviewing relevant documentation, and providing regular updates to clients. This position is essential for ensuring client satisfaction and effective communication.

Responsibilities

• Respond promptly to client enquiries via phone, email, and ticketing system.
• Handle frustrated or urgent clients calmly and professionally.
• Acknowledge issues clearly, set expectations, and provide regular updates.
• Take full ownership of assigned tickets until resolution.
• Review documentation and check logs for troubleshooting.

Job description

Client Support and Communication

• Respond promptly to client enquiries via phone, email, and ticketing system
• Handle frustrated or urgent clients calmly and professionally
• Acknowledge issues clearly, set expectations, and provide regular updates
• Take full ownership of assigned tickets until resolution

Troubleshooting and Issue Resolution

Perform first-level troubleshooting by:

• Reviewing documentation
• Checking logs and system behaviour
• Referring to past cases and known i...