Technical Support Engineer L1

Bytecenture; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Bytecenture is seeking a Technical Support professional based in Kuala Lumpur. You'll respond to client requests, troubleshoot issues, and provide first-line support. The ideal candidate has 1-2 years of experience and is fluent in English and Mandarin for direct communication with clients in China.

The role involves maintaining accurate records and collaborating with the IT team to improve processes. We're looking for someone with strong problem-solving skills and a commitment to client support.

Qualifications

• 1–2 years of experience in a technical support or help desk role.
• Fluent in English and Mandarin for communication with clients in China.
• Excellent communication and customer service skills.

Responsibilities

• Respond to inbound client requests and troubleshoot technical problems.
• Provide first-line support and guide clients through common IT issues.
• Escalate complex problems to higher-level support teams as needed.

Skills

Problem-solving

Troubleshooting

Customer service

Communication

Technical knowledge

Job description

Responsibilities

• Respond to inbound client requests and troubleshoot technical problems.
• Provide first-line support and guide clients through the resolution of common IT issues.
• Escalate complex problems to higher-level support teams as needed.
• Document all support activities and maintain accurate records.
• Continuously expand your technical knowledge to better assist clients.
• Collaborate with the wider IT team to identify and implement improvements.

Qualifications

• 1–2 years of experience in a technical support or help desk role.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Working knowledge of common software applications and operating systems.
• Ability to learn new technologies and techniques quickly.
• Commitment to providing a high standard of client support.
• Required languages: English and Mandarin (fluent in both written and spoken) for direct communication with China-based clients.