IT Service Delivery Specialist

foodpanda; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

foodpanda in Kuala Lumpur seeks an experienced IT Helpdesk Associate to support internal users, troubleshoot hardware/software, and manage onboarding/offboarding. You will setup staff accounts and ensure IT platforms are installed, while maintaining KPIs and customer satisfaction.

Ideal candidates have 2+ years in helpdesk or 1st level support, strong communication, and the ability to work under pressure with a fast learning curve. Some travel within local markets may be required.

Qualifications

• 2+ years in helpdesk or 1st level support with hands-on Windows/MacOS and endpoint devices.
• Strong team player with troubleshooting skills and customer focus.
• Able to work independently, end-to-end ownership and fast learner.
• Excellent verbal and written communication skills.
• Attention to detail and service orientation under pressure.
• Desirable: Jira, Confluence, AD, O365, Slack, Google Workspace, Zoom, KACE.

Responsibilities

• Communicate with users via chat/face-to-face/email to identify problems.
• Provide onsite and remote IT support to internal users.
• Track onboarding/offboarding processes and tickets.
• Troubleshoot enterprise IT software/hardware issues.
• Set up staff accounts and ensure platforms are installed.
• Maintain and improve KPIs/SLAs and CSAT scores.
• Prioritize tasks based on business impact.
• Occasional travel within local markets.
• Log and track IT issues to ensure prompt resolution.

Skills

Helpdesk experience

First level support

Windows & MacOS

Customer service

Troubleshooting

Independence

Communication skills

Under pressure

Jira

Confluence

KACE deployment

Active Directory

Slack administration

Google Workspace

Microsoft 365

Zoom administration

IT networking basics

Sailpoint IIQ

Tools

JIRA

Confluence

KACE deployment

Active Directory

Slack

Google Workspace

Microsoft 365

Zoom

Sailpoint IIQ

Job description

foodpanda in Kuala Lumpur seeks an experienced IT Helpdesk Associate to support internal users, troubleshoot hardware/software, and manage onboarding/offboarding. You will setup staff accounts and ensure IT platforms are installed, while maintaining KPIs and customer satisfaction.

Ideal candidates have 2+ years in helpdesk or 1st level support, strong communication, and the ability to work under pressure with a fast learning curve. Some travel within local markets may be required.