IT Senior Officer

MR DIY Malaysia; Seri Kembangan; On-site; MYR 32,000 - 52,000; Full time

Job summary

MR D.I.Y. Malaysia is seeking an IT Support professional to provide day-to-day assistance to end-users, troubleshoot hardware, software, network, and peripherals within our Seri Kembangan office.

You will assist with setup, configuration, maintenance, and replacement of laptops, desktops, printers, and mobile devices, and support business applications with user access and coordination with vendors. Candidates should have a IT-related Diploma or degree, 1–2 years of IT support experience, and

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of experience in IT support, service desk, or infrastructure support; fresh graduates with relevant internship accepted.
• Good troubleshooting and problem‑solving skills for hardware and software issues.
• Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.
• Basic understanding of networking concepts such as LAN, Wi‑Fi, VPN, and TCP/IP.
• Familiarity with remote support tools and IT service desk systems.
• Good communication and interpersonal skills with a customer‑service mindset.
• Able to work effectively as part of a team and follow established procedures.

Responsibilities

• Provide day-to-day technical support to end-users, including troubleshooting hardware, software, network, and peripheral issues.
• Assist with the setup, configuration, maintenance, and replacement of end-user devices such as laptops, desktops, printers, and mobile devices.
• Provide basic support for business applications, including user access, troubleshooting, and coordination with vendors or relevant IT teams.
• Assist in maintaining IT asset records, software licences, and inventory updates.
• Perform software installation, updates, and patching in accordance with IT policies and security requirements.
• Support user onboarding and offboarding activities, including account setup, access provisioning, and device preparation.
• Log, monitor, and follow up on IT incidents and service requests through the service desk system to ensure timely resolution.
• Assist with basic network and server support and coordinate with system administrators or vendors when required.
• Follow IT policies, security guidelines, and standard operating procedures in carrying out daily IT activities.
• Provide support for IT-related projects, system deployments, and new office/warehouse setups as assigned.
• Maintain basic technical documentation, user guides, knowledge base entries, and IT activity reports.
• Perform other IT support duties and ad-hoc tasks as assigned by the supervisor.

Skills

Troubleshooting

Communication

Teamwork

Learning mindset

Problem solving

Education

Diploma or Degree in IT / related discipline

Tools

Windows OS

Microsoft 365

Active Directory

Patch management

Job description

• Provide day-to-day technical support to end-users, including troubleshooting hardware, software, network, and peripheral issues.
• Assist with the setup, configuration, maintenance, and replacement of end-user devices such as laptops, desktops, printers, and mobile devices.
• Provide basic support for business applications, including user access, troubleshooting, and coordination with vendors or relevant IT teams.
• Assist in maintaining IT asset records, software licences, and inventory updates.
• Perform software installation, updates, and patching in accordance with IT policies and security requirements.
• Support user onboarding and offboarding activities, including account setup, access provisioning, and device preparation.
• Log, monitor, and follow up on IT incidents and service requests through the service desk system to ensure timely resolution.
• Assist with basic network and server support and coordinate with system administrators or vendors when required.
• Follow IT policies, security guidelines, and standard operating procedures in carrying out daily IT activities.
• Provide support for IT-related projects, system deployments, and new office/warehouse setups as assigned.
• Maintain basic technical documentation, user guides, knowledge base entries, and IT activity reports.
• Perform other IT support duties and ad-hoc tasks as assigned by the supervisor.

Key Responsibilities

• Provide day-to-day technical support to end-users, including troubleshooting hardware, software, network, and peripheral issues.
• Assist with the setup, configuration, maintenance, and replacement of end-user devices such as laptops, desktops, printers, and mobile devices.
• Provide basic support for business applications, including user access, troubleshooting, and coordination with vendors or relevant IT teams.
• Assist in maintaining IT asset records, software licences, and inventory updates.
• Perform software installation, updates, and patching in accordance with IT policies and security requirements.
• Support user onboarding and offboarding activities, including account setup, access provisioning, and device preparation.
• Log, monitor, and follow up on IT incidents and service requests through the service desk system to ensure timely resolution.
• Assist with basic network and server support and coordinate with system administrators or vendors when required.
• Follow IT policies, security guidelines, and standard operating procedures in carrying out daily IT activities.
• Provide support for IT-related projects, system deployments, and new office/warehouse setups as assigned.
• Maintain basic technical documentation, user guides, knowledge base entries, and IT activity reports.
• Perform other IT support duties and ad-hoc tasks as assigned by the supervisor.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of experience in IT support, service desk, or infrastructure support. Fresh graduates with relevant internship experience may also be considered.
• Good troubleshooting and problem‑solving skills for hardware and software issues.
• Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.
• Basic understanding of networking concepts such as LAN, Wi‑Fi, VPN, and TCP/IP.
• Familiarity with remote support tools and IT service desk systems.
• Good communication and interpersonal skills with a customer‑service mindset.
• Able to work effectively as part of a team and follow established procedures.
• Willingness to learn and develop technical skills in a fast‑paced IT environment.

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value‑for‑money, holding true to the Company’s motto of “Always Low Prices”.