IT Project Manager: End-to-End Delivery & Client Lead

Bytecenture Consulting Sdn Bhd; Kepong; On-site; MYR 90,000 - 130,000; Full time

Job summary

Bytecenture Consulting Sdn Bhd is seeking an experienced Project Manager to lead technology-enabled BPO and managed service projects across QA, research, and other functions. You will drive end-to-end delivery, client engagement, and operations management to achieve quality, timelines, and client satisfaction.

The role involves overseeing project teams, coordinating with HR for staffing, and leading tender and transition activities to support business growth.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 1–2 years of project management or related experience in BPO/managed services.
• Proven ability to deliver end-to-end projects with cost, time, and quality controls.
• Solid understanding of Agile, SDLC, QA, and technology delivery.
• Excellent client-facing, leadership, and reporting skills.
• Mandarin, English, and Malay proficiency required for client communications.

Responsibilities

• Lead end-to-end project planning and delivery to meet timelines and quality.
• Proactively manage risks, issues, dependencies, and resources.
• Provide status updates on performance, risks, and KPIs to stakeholders.
• Ensure teams follow agreed processes and client requirements.
• Identify gaps and drive continuous improvement for delivery efficiency.
• Collaborate with HR for hiring, onboarding, and transitions.
• Act as the primary escalation point for client-related matters.
• Shape new project setup, staffing, and transition to operations.
• Oversee tender processes, proposals, and client presentations.
• Establish SOPs, reporting, dashboards, and governance across projects.

Skills

Project management

Client management

Stakeholder management

Agile

SDLC

Leadership

Communication

Mandarin

English

Malay

Education

Bachelor's degree or above in Computer Science, IT, Business, Project Management, or a related field

Job description

Bytecenture Consulting Sdn Bhd is seeking an experienced Project Manager to lead technology-enabled BPO and managed service projects across QA, research, and other functions. You will drive end-to-end delivery, client engagement, and operations management to achieve quality, timelines, and client satisfaction.

The role involves overseeing project teams, coordinating with HR for staffing, and leading tender and transition activities to support business growth.