IT/OT Operations Technician — 24/7 Support & Troubleshooting

AT&S AUSTRIA TECHNOLOGIE & SYSTEMTECHNIK (MALAYSIA) SDN. BHD.

Kedah

On-site

MYR 33,000 - 47,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

AT&S AUSTRIA TECHNOLOGIE & SYSTEMTECHNIK (MALAYSIA) SDN. BHD. is seeking an IT Helpdesk Technician to respond to general IT requests from employees and act as the first point of contact for end users.

You will diagnose and provide technical support while driving improvements in system efficiency and reliability. The role requires a Diploma in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field, with basic knowledge of OT systems, MES, system

Qualifications

Diploma in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field is beneficial.
Basic troubleshooting of OT systems and applications.
Basic knowledge in MES and system monitoring.
Basic knowledge in Operating systems and office suite applications.
24/7 Operations support.

Responsibilities

Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
Diagnose and provide technical support to end-users.
Engage local end user, continue drive improvement of system efficiency.
Prioritize Service Requests and Incidents and resolve/escalate them as per the procedure.
Administrate user identity and access to IT systems and applications.