IT OT Operations - Technician

AT&S AUSTRIA TECHNOLOGIE & SYSTEMTECHNIK (MALAYSIA) SDN. BHD.; Kedah; On-site; MYR 33,000 - 47,000; Full time

Job summary

AT&S AUSTRIA TECHNOLOGIE & SYSTEMTECHNIK (MALAYSIA) SDN. BHD. is seeking an IT Helpdesk Technician to respond to general IT requests from employees and act as the first point of contact for end users.

You will diagnose and provide technical support while driving improvements in system efficiency and reliability. The role requires a Diploma in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field, with basic knowledge of OT systems, MES, system

Qualifications

• Diploma in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field is beneficial.
• Basic troubleshooting of OT systems and applications.
• Basic knowledge in MES and system monitoring.
• Basic knowledge in Operating systems and office suite applications.
• 24/7 Operations support.

Responsibilities

• Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
• Diagnose and provide technical support to end-users.
• Engage local end user, continue drive improvement of system efficiency.
• Prioritize Service Requests and Incidents and resolve/escalate them as per the procedure.
• Administrate user identity and access to IT systems and applications.

Skills

ServiceNow tickets

End-user support

Analytical skills

Troubleshooting

Education

Diploma in Computer Science/Software Engineering/Electrical & Electronics Engineering or related

Tools

MES

System monitoring

Operating systems

Office suite

Job description

Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).

Diagnose and provide technical support to end-users.

Engage local end user, continue drive improvement of system efficiency.

Prioritize Service Requests and Incidents and resolve/ escalat them as per the procedure.

Administrate user identity and access to IT systems and applications.

Job Requirements:

Diploma in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field is beneficial.

Basic Know-how/understanding & troubleshooting of OT systems and applications.

Basic knowledge in Manufacturing Execution System (MES) and system monitoring

Basic Knowledge in Operating systems and office suite applications.

24/7 Operations support.

Good analytical skills and the ability to define the precise nature of customer problems.

Resourceful, independent and result oriented.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Technician?
• How many years' experience do you have in the IT industry?

Machinery & Automation 1,001-5,000 employees

AT&S is a globally leading manufacturer of high-end printed circuit boards and IC substrates. AT&S industrialises leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive, Industrial and Medical. AT&S has its headquarters in Austria and global presence with production sites in Austria (Leoben, Fehring) and plants in India (Nanjangud), China (Shanghai, Chongqing) and Korea (Ansan near Seoul). A new high-end production site for IC substrates is currently being established in Kulim, Malaysia. In Leoben, a European competence centre including series production is being built. The company employs roughly 15,000 people. For further information please visit www.ats.net