IT Operations & Network Support Specialist

JRBC Group; Batu Caves; On-site; MYR 42,000 - 60,000; Full time

Job summary

JRBC Group is seeking an IT Executive to support technology operations across its head office and multiple outlets in Malaysia. The role focuses on keeping systems stable, providing timely technical support, and maintaining network integrity, whether on-site or remotely.

The candidate should have a Diploma or Degree in IT, at least 2 years of relevant experience including IT support, and solid knowledge of hardware, OS, networks, NAS, and ERP systems like Microsoft Dynamics.

Qualifications

• Diploma or Degree in Information Technology or a related field.
• Solid IT hardware knowledge.
• Understanding of operating systems (Windows and Mac), networking (LAN/WAN), troubleshooting and firewall/security technologies.
• Working knowledge of NAS servers and ERP systems (Microsoft Dynamics).
• Disciplined and self-motivated, able to work with minimal supervision.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as first level support, diagnosing and resolving hardware, software and network issues for head office and outlets.
• Maintain and administer computer networks and related computing environments, including hardware, system software and configurations.
• Maintain documentation for IT procedures, asset inventory and system configurations.
• Perform data backups and recovery, and manage migration to new hardware and software.
• Support ad-hoc projects assigned by management.

Skills

IT hardware knowledge

Networking

Windows

Mac OS

Education

Diploma or Degree in Information Technology

Tools

Microsoft Dynamics

Job description

JRBC Group is seeking an IT Executive to support technology operations across its head office and multiple outlets in Malaysia. The role focuses on keeping systems stable, providing timely technical support, and maintaining network integrity, whether on-site or remotely.

The candidate should have a Diploma or Degree in IT, at least 2 years of relevant experience including IT support, and solid knowledge of hardware, OS, networks, NAS, and ERP systems like Microsoft Dynamics.