IT Operations Lead, Automation & Observability

Technology Solutions; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

Grabber Technology Solutions (GTS) is seeking a regional IT Operations leader to head Level 1 and 2 infrastructure, end-user computing, workplace technology and NOC services. The role reports to the Head of End User Computing and is based in Malaysia, supporting regional operations.

You will drive engineering practices, automation, observability and operational analytics, while partnering with country IT, service desk, engineering and business teams to improve service outcomes.

Responsibilities

• Lead, coach and develop the IT Operations team across Level 1 and Level 2 infrastructure, end-user computing and workplace technology.

Job description

Grabber Technology Solutions (GTS) is seeking a regional IT Operations leader to head Level 1 and 2 infrastructure, end-user computing, workplace technology and NOC services. The role reports to the Head of End User Computing and is based in Malaysia, supporting regional operations.

You will drive engineering practices, automation, observability and operational analytics, while partnering with country IT, service desk, engineering and business teams to improve service outcomes.