Support Manager II, Finance Systems

Technology Solutions; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Grabber Technology Solutions in Malaysia seeks a leader to run the application support for the Oracle Fusion Cloud Financials and related finance platforms. You will manage a team of internal and external consultants across Malaysia, the Philippines, Indonesia and India, ensuring production stability and strong stakeholder satisfaction.

Based onsite at Petaling Jaya, you will mentor a team of 15+ and partner with Finance and Procurement leaders to align the support with the technology roadmap

Job description

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

You will lead the application support function for Grab's finance systems landscape. You will manage a team of internal and external support consultants, ensuring effective service delivery, operational stability, continuous improvement and strong stakeholder satisfaction.

You will lead a team of more than 15 consultants and specialists across Malaysia, the Philippines, Indonesia and India. This role requires a leader who combines strong people and stakeholder management with hands-on functional and technical expertise in finance ERP environments. You are passionate about managing, coaching and mentoring a team.

You will act as the senior operational owner for Oracle Fusion Cloud Financials and related finance platforms. You will ensure production stability, lead critical incident resolution, govern Oracle quarterly updates, oversee integration health and support month-end and year-end finance activities.

You will serve as a senior escalation point for critical incidents, support Finance and Procurement leadership, manage vendor performance and align application support with the Finance Systems technology roadmap.

You will report to Solutions Manager II, Finance Systems and be based onsite at our Petaling Jaya office.