IT Operations & Application Support Engineer (Mandarin and English support)

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 50,000 - 112,000; Full time

Benefits offered by this job

Salary RM4,500–RM10,000/month

Performance bonus

Annual leave 15 days

Medical leave 14 days

Medical and hospitalization coverage

Job summary

Scicom MSC Berhad is seeking an IT Operations Specialist to provide O&M support for overseas business systems. You will monitor, maintain, and optimize application systems, and coordinate with business users, IT teams and vendors to resolve issues.

The role requires a Bachelor’s degree in CS or related field, strong troubleshooting, and fluency in English and Mandarin. It offers a competitive salary in RM and a structure including leave and medical benefits.

Qualifications

• Bachelor’s degree or above in Computer Science, Software Engineering, or related field.
• Experience in IT operations, application support, or system maintenance
• Strong troubleshooting and problem-solving skills
• Ability to work in a fast-paced, cross-regional environment
• Fluent English and Mandarin communication skills

Responsibilities

• Provide operations and maintenance support for overseas business systems
• Monitor, maintain, and optimize application systems
• Resolve end-to-end system and data issues related to sales or business operations
• Handle daily IT support tickets and incident management
• Coordinate with business users, IT teams, and external vendors
• Support continuous improvement of system stability and performance

Skills

Troubleshooting

Cross-regional collaboration

English & Mandarin communication

Education

Bachelor’s degree or above in Computer Science / related field

Job description

Responsibilities

• Provide operations and maintenance support for overseas business systems
• Monitor, maintain, and optimize application systems
• Resolve end-to-end system and data issues related to sales or business operations
• Handle daily IT support tickets and incident management
• Coordinate with business users, IT teams, and external vendors
• Support continuous improvement of system stability and performance

Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, or related field
• Experience in IT operations, application support, or system maintenance
• Strong troubleshooting and problem-solving skills
• Ability to work in a fast-paced, cross-regional environment
• Fluent English and Mandarin communication skills

Nice to Have

• Technical background in enterprise systems
• Experience supporting overseas or global business systems
• The Package:
• Attractive Basic Salary - From RM4500 up to RM 10000, based on experience)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.