IT MANAGER

PUSAT BORONG MATAHARI SDN BHD - PANDAN INDAH, AMPANG BRANCH; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

PUSAT BORONG MATAHARI SDN BHD - PANDAN INDAH, AMPANG BRANCH is seeking an IT Manager to lead retail IT operations, infrastructure, and security across its stores and headquarters. The role combines hands-on leadership with strategic planning to support business growth and operational efficiency.

The candidate will manage POS systems, inventory and e-commerce platforms, ensure reliable networks, supervise the IT team, and handle vendor relations and budgeting for a seamless customer experience.

Qualifications

• Experience leading IT for multi-store/retail environments.
• Strong understanding of POS, inventory, and e-commerce systems.
• Proven ability to manage networks, servers, and cloud environments.
• Leadership and budgeting skills for IT operations.

Responsibilities

• Oversee IT infrastructure and retail systems across stores and HQ.
• Provide hands-on IT support for stores, warehouse and head office.
• Implement security protocols and disaster recovery plans.
• Lead IT projects including system integrations and store tech upgrades.

Skills

IT Leadership

Retail IT Operations

POS Systems

Network & Systems

Team Management

Tools

POS Systems

Cloud Services

Cybersecurity Tools

Job description

Position: IT (Information Technology) Manager

Department: IT

Reporting Line: Director

Job Overview:

The IT Manager will oversee all IT operations across the company's retail outlets, ensuring the smooth functioning of hardware, software, networks, optimize POS (Point-Of-Sale) systems and retail systems. The role requires strategic planning, hands‑on technical expertise, and leadership to ensure that IT supports business growth and operational efficiency.

Job Description:

1. IT Infrastructure & Retail Systems Management

• Oversee and maintain POS, inventory, and e-commerce systems to ensure smooth retail operations.
• Ensure store networks, servers and cloud systems are stable, secure and up to date.
• Manage system integrations, ensuring all platforms communicate effectively.
• Minimize downtime by proactively identifying and resolving technical issues.

2. IT Support & Operations

• Provide technical support for stores, warehouse and HQ, troubleshooting issues efficiently.
• Monitor system performance and resolve hardware/software issues promptly.
• Maintain IT assets inventory and lifecycle management.

3. Security & Compliance

• Implement and enforce IT security protocols, ensuring data protection and compliance with regulations.
• Develop, test, and maintain disaster recovery and business continuity plans.
• Monitor and safeguard POS and customer data from cyber threats.
• Manage vendor relationships, and ensure timely procurement of IT equipment and software.
• Prepare and manage IT budgets, optimizing costs while maintaining efficiency.
• Lead and develop the IT support team, ensuring smooth daily operations.
• Train retail staff on IT systems, cybersecurity awareness and best practices.
• Allocate resources effectively to handle IT projects and daily operations.

6. Strategic IT Planning

• Collaborate with senior management to align IT initiatives with business objectives.
• Recommend new technologies and software solutions to enhance retail operations and customer experience.
• Oversee IT projects, including system integration, software rollout, and store technology upgrades.