IT MANAGER

Pusat Borong Matahari; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pusat Borong Matahari in Malaysia seeks an IT Manager to oversee IT operations across its retail outlets, ensuring stable hardware, software, networks, and POS performance. The role blends strategic leadership with hands-on technical expertise to support business growth and operational efficiency.

The successful candidate will manage IT infrastructure, security, budgeting, and vendor relationships while leading the IT team and coordinating system integrations across stores, warehouse, and HQ.

Responsibilities

• Oversee and maintain POS, inventory, and e-commerce systems to ensure smooth retail operations.
• Ensure store networks, servers and cloud systems are stable, secure and up to date.
• Manage system integrations, ensuring all platforms communicate effectively.
• Minimize downtime by proactively identifying and resolving technical issues.
• Provide technical support for stores, warehouse and HQ, troubleshooting issues efficiently.
• Monitor system performance and resolve hardware/software issues promptly.
• Maintain IT assets inventory and lifecycle management.
• Implement and enforce IT security protocols, ensuring data protection and compliance with regulations.
• Develop, test, and maintain disaster recovery and business continuity plans.
• Monitor and safeguard POS and customer data from cyber threats.
• Manage vendor relationships, and ensure timely procurement of IT equipment and software.
• Prepare and manage IT budgets, optimizing costs while maintaining efficiency.
• Lead and develop the IT support team, ensuring smooth daily operations.
• Train retail staff on IT systems, cybersecurity awareness and best practices.
• Allocate resources effectively to handle IT projects and daily operations.
• Collaborate with senior management to align IT initiatives with business objectives.
• Recommend new technologies and software solutions to enhance retail operations and customer experience.
• Oversee IT projects, including system integration, software rollout, and store technology upgrades.

Skills

Leadership

Strategic planning

Cybersecurity

Vendor management

IT support

Networking & cloud

Tools

POS systems

Inventory software

Cloud platforms

Networking hardware

Security tools

Job description

Position: IT (Information Technology) Manager

Department: IT

Reporting Line: Director

Job Overview:

The IT Manager will oversee all IT operations across the company's retail outlets, ensuring the smooth functioning of hardware, software, networks, optimize POS (Point-Of-Sale) systems and retail systems. The role requires strategic planning, hands-on technical expertise, and leadership to ensure that IT supports business growth and operational efficiency.

Job Description:

1. IT Infrastructure & Retail Systems Management

• - Oversee and maintain POS, inventory, and e-commerce systems to ensure smooth retail operations.
• - Ensure store networks, servers and cloud systems are stable, secure and up to date.
• - Manage system integrations, ensuring all platforms communicate effectively.
• - Minimize downtime by proactively identifying and resolving technical issues.

2. IT Support & Operations

• - Provide technical support for stores, warehouse and HQ, troubleshooting issues efficiently.
• - Monitor system performance and resolve hardware/software issues promptly.
• - Maintain IT assets inventory and lifecycle management.

3. Security & Compliance

• - Implement and enforce IT security protocols, ensuring data protection and compliance with regulations.
• - Develop, test, and maintain disaster recovery and business continuity plans.
• - Monitor and safeguard POS and customer data from cyber threats.
• - Manage vendor relationships, and ensure timely procurement of IT equipment and software.
• - Prepare and manage IT budgets, optimizing costs while maintaining efficiency.
• - Lead and develop the IT support team, ensuring smooth daily operations.
• - Train retail staff on IT systems, cybersecurity awareness and best practices.
• - Allocate resources effectively to handle IT projects and daily operations.

6. Strategic IT Planning

• - Collaborate with senior management to align IT initiatives with business objectives.
• - Recommend new technologies and software solutions to enhance retail operations and customer experience.
• - Oversee IT projects, including system integration, software rollout, and store technology upgrades.