IT Intern: Helpdesk & Networking Support

Wipro Unza Malaysia; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Wipro Unza Malaysia is seeking an IT support specialist to provide hands-on technical assistance for end-users on workstations, laptops, and mobile devices in Subang Jaya. The role covers troubleshooting printers, servers, NAS, routers, and switches, and includes managing the Office 365 account and Spiceworks Helpdesk.

You will configure and maintain networking gear, including switches and APs, and perform monthly housekeeping to ensure optimal system utilization.

Qualifications

• Diploma / Degree in Computer Science/ Computer Networking / IT / other relevance principle
• Good written and verbal for Malay and English language

Responsibilities

• Provide technical support and assistance to end-users on workstations, laptops, and mobile devices.
• Troubleshoot issues related to printers, servers, NAS, routers, and switches.
• Manage and administer the Office 365 company account, including support, installation, and managing the Outlook account for users, and performing monthly housekeeping to ensure the account is fully utilized.
• Plan, configure, and maintain networking equipment, including experience with configuring switches and AP.
• Manage and configure Spiceworks Helpdesk and Inventory Monitoring system, including automation of ticketing and user portal, monitoring tickets and inventory, generating reports, troubleshooting, and providing user support.

Skills

Technical support

Networking

Office 365

Troubleshooting

Customer support

Education

Diploma/Degree in Computer Science/ Networking/ IT

Tools

Spiceworks Helpdesk

Office 365 Admin Center

Switch configuration

AP configuration

Job description

Wipro Unza Malaysia is seeking an IT support specialist to provide hands-on technical assistance for end-users on workstations, laptops, and mobile devices in Subang Jaya. The role covers troubleshooting printers, servers, NAS, routers, and switches, and includes managing the Office 365 account and Spiceworks Helpdesk.

You will configure and maintain networking gear, including switches and APs, and perform monthly housekeeping to ensure optimal system utilization.