IT Infrastructure & Operational Specialist

AALBORG PortLand Malaysia Sdn Bhd; Ipoh; On-site; MYR 60,000 - 120,000; Full time

Job summary

Aalborg Portland Malaysia Sdn Bhd in Ipoh, Perak, seeks an IT Infrastructure & Operational Specialist to oversee plant network, servers, and IT service delivery. You will manage core network routing, security, VMware/Hyper-V, SAP procurement, and Citrix VDI, while ensuring uptime and security across regional offices.

This role requires 8+ years in networking and EUC, a related degree, and the ability to bridge IT with manufacturing in a multinational environment.

Qualifications

• Degree in Computer Science, Information Technology or equivalent.
• At least 8 years’ relevant working experience in networking and EUC.
• Knowledge of Industrial Ethernet and Layer 2/3 switches to bridge corporate IT and manufacturing plant environments
• Minimum basic knowledge of SAP procurement
• Ability to provide high-quality technical troubleshooting for hardware, Windows operating systems, secure VPN connections, email profiles, and standard office applications
• Experience managing IT service helpdesk queue, ensuring incidents are logged accurately and resolved within agreed SLAs
• Ability to conduct thorough system, hardware, and software testing prior to new site implementations or upgrades
• Experience maintaining accurate physical labelling and documentation of IT hardware and software assets
• Ability to act as primary local contact to manage external service providers, ISPs, Telco vendors, and IP Phone services

Responsibilities

• Oversee plant network routing, switching, and firewalls.
• Maintain on-prem servers, SAN/NAS, and virtualization clusters.
• Provide IT service delivery with minimal downtime.
• Monitor Proxy, Firewall, and Antivirus activities across regional offices to maintain security standards.
• Support industrial networking bridging IT and manufacturing environments.
• Manage virtualization and cloud tools including VMware vSphere, Hyper-V, Cisco equipment, and Citrix VDI.

Skills

Cisco Networking

LAN/WAN

VPN & Security

VMware vSphere

Microsoft Hyper‑V

Active Directory

DNS/DHCP

SAP Procurement

Microsoft 365 & Azure

Citrix & VDI

Education

Bachelor's degree in Computer Science/IT

Tools

SAP

SharePoint

Job description

IT Infrastructure & Operational Specialist

This role oversees the plant's network infrastructure, systems administration, and IT service delivery. You will manage core network routing, switching, enterprise firewalls, and LAN segmentation; maintain on-premises server hardware, storage area networks, and enterprise virtualization clusters; and provide technical support to ensure site network and infrastructure runs smoothly with minimum downtime.

Key responsibilities

Network & Security Management

Network Infrastructure: Oversee the plant's core network routing, switching, enterprise firewalls (e.g., Cisco), and Local Area Network (LAN) segmentation.

Connectivity & Troubleshooting: Diagnose and resolve user connectivity issues, including local network drops, office/plant Wi-Fi, and secure VPN connections.

Infrastructure Support: Support diverse IT infrastructure connections including WAN (leased lines, ADSL, ISDN, dial-up), Wireless LAN, and LAN.

Monitoring & Compliance: Actively monitor Proxy, Firewall, and Antivirus activities across regional offices to maintain security standards – along with Group IT support

Industrial Networking: Apply knowledge of Industrial Ethernet and Layer 2/3 switches to bridge corporate IT and manufacturing plant environments. (not mandatory but can be plus point)

Server Architecture: Maintain on-premises server hardware, storage area networks (SAN/NAS), and enterprise virtualization clusters (e.g., VMware vSphere, Microsoft Hyper-V)

Terminal & Thin Client Management: Supervise the deployment, configuration, and maintenance of plant office hardware, client terminals, industrial thin clients, and peripherals.

VDI & Citrix Support: Provision, troubleshoot, and optimize virtual desktops and application delivery within the Citrix environment for shift workers and plant operators.

Directory & Network Services: Manage active server environments, domain controllers, Active Directory (AD), Group Policies, and DNS/DHCP services to guarantee high availability for corporate and plant applications.

Cloud & Collaborative Tools: Manage the M365 Admin portal and Azure environments; support Microsoft SharePoint Folders, Print Servers, and File Servers.

Performing, checking and monitoring backup operations (daily, system & images backups of AWA).

User Lifecycle: Process user onboarding and off-boarding requests based on HR notifications via the ITNow service.

Service Desk & Change Control

Level 1 & 2 Support: Provide high-quality technical troubleshooting for hardware, Windows operating systems, secure VPN connections, email profiles, and standard office applications.

SLA & Queue Management: Manage the local IT service helpdesk queue, ensuring incidents are logged accurately, resolved within agreed SLAs, and escalated efficiently.

Testing & Deployment: Conduct thorough system, hardware, and software testing prior to any new site implementations or upgrades (OS, patches, antivirus definitions, hardware swaps) – as and when required only

SAP Procurement: Generate and track Purchase Requests (PR) via SAP (minimum basic knowledge required).

Financial Coordination: Coordinate budgetary approvals for IT service contracts, software renewals, and hardware purchases while meticulously tracking every transaction.

Inventory Accuracy: Maintain accurate physical labelling and up-to-date documentation of all IT hardware and software assets in the IMS system, including the filing/scanning of purchasing records.

Ensure up-to-date documentation on IT assets (such as hardware and software inventories) into IMS system.

Vendor Operations: Act as the primary local contact to manage external service providers, ISPs (Metro E), Telco vendors (Mobile Lines), and IP Phone services & VIOP.

About you

Degree in Computer Science, Information Technology or equivalent

At least 8 years’ relevant working experience in networking and EUC

Knowledge of Industrial Ethernet and Layer 2/3 switches to bridge corporate IT and manufacturing plant environments

Minimum basic knowledge of SAP procurement required

Ability to provide high-quality technical troubleshooting for hardware, Windows operating systems, secure VPN connections, email profiles, and standard office applications

Experience managing IT service helpdesk queue, ensuring incidents are logged accurately and resolved within agreed SLAs

Ability to conduct thorough system, hardware, and software testing prior to new site implementations or upgrades

Experience maintaining accurate physical labelling and documentation of IT hardware and software assets

Ability to act as primary local contact to manage external service providers, ISPs, Telco vendors, and IP Phone services

Aalborg Portland Malaysia Sdn Bhd is an European owned multinational company and the only white cement manufacturer in Malaysia. We are located in Ipoh, Perak and are part of the Aalborg Portland Group who is the leading producer of white cement in the world.

Being a state-of-the-art white cement plant, Aalborg Portland Malaysia Sdn. Bhd. has implemented an environmental policy. The areas covered are environmental impact, energy, safe working environment, health and safety. The implementation of Quality Management System (QMS) is making Aalborg Portland Malaysia Sdn. Bhd. fully committed to provide excellent quality products and services which consistently meets or exceeds customers' requirement.

Being a foreign multinational company that respect all the laws introduced or enforced in Federal State of Malaysia (including Federal Constitution).

Come and join us, be part of this big family and experience the joy of a part of a succesful international company.

Aalborg Portland Malaysia Sdn Bhd is an European owned multinational company and the only white cement manufacturer in Malaysia. We are located in Ipoh, Perak and are part of the Aalborg Portland Group who is the leading producer of white cement in the world.

Being a state-of-the-art white cement plant, Aalborg Portland Malaysia Sdn. Bhd. has implemented an environmental policy. The areas covered are environmental impact, energy, safe working environment, health and safety. The implementation of Quality Management System (QMS) is making Aalborg Portland Malaysia Sdn. Bhd. fully committed to provide excellent quality products and services which consistently meets or exceeds customers' requirement.

Being a foreign multinational company that respect all the laws introduced or enforced in Federal State of Malaysia (including Federal Constitution).

Come and join us, be part of this big family and experience the joy of a part of a succesful international company.

What can I earn as an Operations Specialist