IT Infrastructure Associate Manager

PPG; Shah Alam; On-site; MYR 167,400 - 256,680; Full time

Job summary

PPG is seeking a seasoned IT leader to manage the Malaysia-based IT Operations Center (ITOC) and provide regional leadership for Global Infrastructure Services and the Service Desk. You will drive operational excellence, coordinate projects, coach teams, and liaise with stakeholders at all levels.

You will oversee on‑prem and cloud environments, mentor analysts, and lead projects of varying complexity while maintaining strong collaboration across onsite and remote teams to meet business

Qualifications

• Bachelor’s degree in IT-related field.
• 7+ years of experience in IT, with a focus on IT infrastructure.
• Basic understanding of network and systems administration; familiarity with cloud, cybersecurity, and service management.

Responsibilities

• Monitor and support IT infrastructure (on‑prem and cloud).
• Analyze, troubleshoot, and resolve security, system, and network alerts.
• Investigate incidents, diagnose issues, and escalate when needed.
• Identify trends and contribute to continuous improvement initiatives.
• Collaborate with internal teams, vendors, and partners to resolve issues.
• Support and mentor junior analysts.
• Lead low to medium complexity operational projects and coordinate activities.

Skills

Communication skills

People management

Stakeholder engagement

Leadership

Education

Bachelor's Degree in IT/CS/IS/Engineering

Tools

vCenter

Solarwinds Orion

PRTG

ITSM

Routing & Switching

Cisco

Meraki

Palo Alto

CrowdStrike

Azure

AWS

Alibaba

Job description

This role will manage the Malaysia-based IT Operations Center (ITOC) while providing regional leadership and oversight for Global Infrastructure Services teams, the Service Desk function. You will ensure operational excellence, driving issue resolution, coordinating projects, developing team capabilities through coaching and training, and overseeing shift operations. You will serve as a key point of contact for stakeholders and senior management, escalating critical issues and fostering effective collaboration across onsite and remote teams to support business objectives.

Responsibilities

• Monitors and supports IT infrastructure, including both on-premises and cloud-based environments.
• Analyzes, troubleshoots, and resolves security, system, platform, network, and infrastructure alerts, including those related to performance, availability, and capacity.
• Investigate incidents using monitoring tools, accurately diagnose issues, and resolve or escalate to the appropriate teams when necessary.
• Identify trends in system, network, and security alerts, contributing to continuous improvement initiatives that result in the development of an original concept for process changes or a documentation model that constitutes a new intellectual contribution.
• Collaborate with internal teams, vendors, and external partners to resolve operational and security-related issues.
• Support and mentor junior analysts.
• Lead low to medium complexity operational projects and coordinate activities with next-tier teams. Contribute to projects of low to high complexity and perform infrastructure changes according to the given design. Author new concepts, design changes and provide own solutions for projects.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 7 or more years of experience in IT, with a preference for IT Infrastructure.
• Basic understanding of network and systems administration. Desired knowledge on following areas: Networking, Cloud, Systems Administration, Service Management, Cybersecurity, Software Development, End‑user Support.
• Desired experience with: vCenter, Solarwinds Orion, PRTG, ITSM, Routing/Switching, Cisco, Meraki, Palo‑Alto, CrowdStrike, Catalyst Center, Azure, AWS, and Alibaba.
• Excellent communication skills, with the ability to effectively engage stakeholders at all levels.
• People management skills.
• Desired certs and degrees on areas: Networking, Cloud, Systems Administration, Service Management, Cybersecurity, Software Development. Certs examples: CCNA, MCSA, CCISP, CISM, ITIL, and CompTIA.

How we work

Work Monday through Thursday in person, with the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

Benefits and Compensation

PPG pay ranges and benefits can vary by location, allowing us to compensate employees competitively in different geographic markets. Compensations are based on skill sets, experience, training, qualifications, education, licensure, certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Insurance coverage and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

EEO Statement

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].