IT Infrastructure Analyst

Celestica; Kulim; On-site; MYR 100,000 - 145,000; Full time

Job summary

Celestica, a global leader in high-reliability design, manufacturing and supply chain solutions, is seeking an Analyst, IT Infrastructure to strengthen the reliability, performance and security of its site environment in Kulim, Malaysia.

You will install, upgrade and maintain PC/server OS, networks and related hardware, monitor incidents, collaborate with Global IT and vendors, and help ensure compliant, available IT services for end users and business operations.

Qualifications

• At least 5 years in IT working experience on hardware, software & networking.
• At least a degree or above in IT-related field (Computer Science, Information Technology).
• Strong analytical, troubleshooting and problem-solving skills.
• Good communication (oral and written) and documentation skills.
• In-depth knowledge of Windows OS (server and client); Linux and other mainstream OS knowledge is advantageous.
• Fundamental networking concepts knowledge.
• Knowledge of infrastructure service management and diagnostic tools and processes.
• Ability to provide technical support and explain technical problems in simple terms in English.

Responsibilities

• Providing computers, networks, servers, IT & office equipment installation, configuration, management, maintenance and troubleshooting.
• Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, Firewall and etc).
• Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).
• Monitor and propose improvement/upgrade for systems and network growth demands.
• Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.
• Daily monitor the IT Service Request/ Incidents to ensure timely correction of any incidents.
• Maintain a proactive approach in attending to user's requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Prepare technical documentation, procedures and guidelines and update according to SOP.
• Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment are working fine.
• Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented as per specification and timely manner.

Skills

Analytical thinking

Troubleshooting

Communication skills

Documentation

English proficiency

Networking fundamentals

Windows OS knowledge

Linux knowledge

Security awareness

Education

Bachelor's degree in IT-related field

Job description

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Key responsibilities

Providing computers, networks, servers, IT & office equipment installation, configuration, management, maintenance and troubleshooting.

Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, Firewall and etc).

Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).

Monitor and propose improvement/upgrade for systems and network growth demands.

Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.

Daily monitor the IT Service Request/ Incidents to ensure timely correction of any incidents.

Maintain a proactive approach in attending to user's requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.

Prepare technical documentation, procedures and guidelines and update according to SOP.

Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment are working fine.

Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented as per specification and timely manner.

Requirements

At least 5 years in IT working experience on hardware, software & networking.

At least Degree or above in IT related course (Computer Science, Information Technology).

Good analytical, troubleshooting and problem solving skills.

Good communication (both oral and written) and documentation skills.

In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

Fundamental knowledge of networking concepts.

Good knowledge of infrastructure service management & diagnostic tools and processes.

Able to provide technical support & explain technical problem in simple term in English.

Good knowledge of end-point security management tools and processes.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.