IT Helpdesk & Systems Administrator

AvePoint; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AvePoint in Kuala Lumpur, Malaysia is seeking an IT Support professional to manage end-user support, hardware and software troubleshooting, and VM environments. The role requires hands-on experience with Active Directory, Azure AD and M365, plus strong communication to coordinate end-user training.

The candidate should be capable of handling network devices like firewalls and switches, and maintain documentation and asset records while aligning with security and change management practices.

Qualifications

• Proven experience in IT support, system administration, or a similar role.

Responsibilities

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• Oversee office networking, including managing firewalls and switches.
• Maintain virtualization environments and manage virtual machine (VM) allocation.
• Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
• Take on additional tasks assigned by the IT Manager or Office Manager.

Skills

IT support

System administration

Network administration

Azure AD / M365

Active Directory

Firewall / Switches

VM/Virtualization

Training coordination

Documentation

Education

Bachelor's degree or higher

Tools

VMware/Hyper-V

SharePoint Admin

Azure / M365 tools

Job description

AvePoint in Kuala Lumpur, Malaysia is seeking an IT Support professional to manage end-user support, hardware and software troubleshooting, and VM environments. The role requires hands-on experience with Active Directory, Azure AD and M365, plus strong communication to coordinate end-user training.

The candidate should be capable of handling network devices like firewalls and switches, and maintain documentation and asset records while aligning with security and change management practices.