IT Maintenance & Service Delivery Lead

AvePoint; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

AvePoint in Johor Bahru is seeking a Customer Service Manager to oversee post-implementation support for IT systems. You will collaborate closely with support teams and vendors to ensure continuous improvement and customer satisfaction.

The ideal candidate possesses a Bachelor's Degree and 1–3 years of relevant experience. Strong communication skills and familiarity with project management tools are essential for success in this role.

Qualifications

• 1–3 years of experience in IT project coordination, service delivery, or customer service management.
• Familiarity with Agile, Scrum, or Waterfall methodologies.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and manage Change Requests (CRs).
• Track maintenance activities and project timelines.
• Prepare service reports and provide updates on maintenance activities.

Skills

IT project coordination

Stakeholder management

Problem-solving

Time management

Communication

Education

Bachelor's Degree in IT, Computer Science, Business Administration or related discipline

Tools

Jira

Confluence

Microsoft Project

Trello

Job description

AvePoint in Johor Bahru is seeking a Customer Service Manager to oversee post-implementation support for IT systems. You will collaborate closely with support teams and vendors to ensure continuous improvement and customer satisfaction.

The ideal candidate possesses a Bachelor's Degree and 1–3 years of relevant experience. Strong communication skills and familiarity with project management tools are essential for success in this role.