IT Maintenance & Service Delivery Lead

AvePoint, Inc.; Johor Bahru; Presencial; MYR 60.000 - 80.000; Jornada completa

Descripción de la vacante

AvePoint in Johor Bahru is seeking a Customer Service Manager to oversee post-implementation support for IT systems. You will collaborate closely with support teams and vendors to ensure continuous improvement and customer satisfaction.

The ideal candidate possesses a Bachelor's Degree and 1–3 years of relevant experience. Strong communication skills and familiarity with project management tools are essential for success in this role.

Formación

• 1–3 years of experience in IT project coordination, service delivery, or customer service management.
• Familiarity with Agile, Scrum, or Waterfall methodologies.
• Excellent verbal and written communication skills.

Responsabilidades

• Coordinate and manage Change Requests (CRs).
• Track maintenance activities and project timelines.
• Prepare service reports and provide updates on maintenance activities.

Conocimientos

IT project coordination

Stakeholder management

Problem-solving

Time management

Communication

Educación

Bachelor's Degree in IT, Computer Science, Business Administration or related discipline

Herramientas

Jira

Confluence

Microsoft Project

Trello

Descripción del empleo

AvePoint in Johor Bahru is seeking a Customer Service Manager to oversee post-implementation support for IT systems. You will collaborate closely with support teams and vendors to ensure continuous improvement and customer satisfaction.

The ideal candidate possesses a Bachelor's Degree and 1–3 years of relevant experience. Strong communication skills and familiarity with project management tools are essential for success in this role.