IT Helpdesk Fresh Grads Welcome | Flexible Hours | Medical

Computs; Kuala Lumpur; On-site; MYR 22,000 - 32,000; Full time

Benefits offered by this job

Fresh graduates welcome

Full training program

Path to cloud and system admin

Medical Insurance

Job summary

Computs in Kuala Lumpur is hiring an entry-level IT Helpdesk professional. You will learn hands-on, resolve tickets, and grow into cloud/system admin roles. Fresh graduates are welcomed, with full training and a clear path to advanced positions.

You’ll join a senior team that guides you through daily tasks, client setups, and remote/on-site support across Microsoft 365, Google Workspace, and Lark. Training starts immediately in a supportive environment.

Qualifications

• Diploma or degree in IT, Computer Science or a related field.
• Fresh graduates welcome; 1 year of helpdesk or IT support experience is a plus.
• Good knowledge of Windows, macOS, email and basic networking.
• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus).
• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus).
• Organized, able to handle several tickets at once and follow through.
• On-site visits may be required.

Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers.
• Troubleshoot and fix issues remotely, or on site when needed.
• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark.
• Help users with login, password, multi-factor sign-in and access issues.
• Setup laptops, printers, POS devices and other hardware for customers.
• Support basic Odoo questions and pass complex issues to our consultants.
• Log every ticket clearly, keep customers updated and follow up until it's solved.
• Work with our consultants and sales team on new customer setups.

Skills

IT support experience

Windows

macOS

Email

Networking

Microsoft 365

Google Workspace

Communication

English

Bahasa Malaysia

Mandarin

Ticket management

On-site visits

Education

Diploma or Degree in IT/CS

Tools

Microsoft 365

Google Workspace

Job description

Computs in Kuala Lumpur is hiring an entry-level IT Helpdesk professional. You will learn hands-on, resolve tickets, and grow into cloud/system admin roles. Fresh graduates are welcomed, with full training and a clear path to advanced positions.

You’ll join a senior team that guides you through daily tasks, client setups, and remote/on-site support across Microsoft 365, Google Workspace, and Lark. Training starts immediately in a supportive environment.