IT Helpdesk

Computs; Kuala Lumpur; On-site; MYR 22,000 - 32,000; Full time

Benefits offered by this job

Fresh graduates welcome

Full training program

Path to cloud and system admin

Medical Insurance

Job summary

Computs in Kuala Lumpur is hiring an entry-level IT Helpdesk professional. You will learn hands-on, resolve tickets, and grow into cloud/system admin roles. Fresh graduates are welcomed, with full training and a clear path to advanced positions.

You’ll join a senior team that guides you through daily tasks, client setups, and remote/on-site support across Microsoft 365, Google Workspace, and Lark. Training starts immediately in a supportive environment.

Qualifications

• Diploma or degree in IT, Computer Science or a related field.
• Fresh graduates welcome; 1 year of helpdesk or IT support experience is a plus.
• Good knowledge of Windows, macOS, email and basic networking.
• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus).
• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus).
• Organized, able to handle several tickets at once and follow through.
• On-site visits may be required.

Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers.
• Troubleshoot and fix issues remotely, or on site when needed.
• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark.
• Help users with login, password, multi-factor sign-in and access issues.
• Setup laptops, printers, POS devices and other hardware for customers.
• Support basic Odoo questions and pass complex issues to our consultants.
• Log every ticket clearly, keep customers updated and follow up until it's solved.
• Work with our consultants and sales team on new customer setups.

Skills

IT support experience

Windows

macOS

Email

Networking

Microsoft 365

Google Workspace

Communication

English

Bahasa Malaysia

Mandarin

Ticket management

On-site visits

Education

Diploma or Degree in IT/CS

Tools

Microsoft 365

Google Workspace

Job description

We’re hiringJoin Malaysia’s #1 Odoo Gold Partner IT Helpdesk

Be the one who keeps teams running.

Support our customers and their teams with Microsoft 365, Google Workspace, Lark, Odoo and everyday IT. You’ll answer tickets, fix problems remotely, set up accounts and devices, and make sure every customer feels looked after.

• Fresh graduates welcome
• Full training program
• Path to cloud and system admin

TTDI, Kuala Lumpur Full time Entry level

01Learn Hands-on training on the tools our customers use everyday.

02Solve Own tickets from first reply to fixed, with a senior engineer behind you.

03Grow Move into system admin, cloud or consultant roles as you build skills.

Never on your own A senior team and clear guides behind every ticket.

Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers
• Troubleshoot and fix issues remotely, or on site when needed
• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark
• Help users with login, password, multi-factor sign-in and access issues
• Setup laptops, printers, POS devices and other hardware for customers
• Support basic Odoo questions and pass complex issues to our consultants
• Log every ticket clearly, keep customers updated and follow up until it's solved
• Work with our consultants and sales team on new customer setups
  

Skills

• Diploma or degree in IT, Computer Science or a related field
• Fresh graduates are welcome; 1 year of helpdesk or IT support experience is a plus
• Good knowledge of Windows, macOS, email and basic networking (Wi-Fi, routers, printers)
• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus)
• Patient, friendly and clear when explaining technical things to non-technical people
• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)
• Organized, able to handle several tickets at once and follow through
• Own transport is an advantage for occasional on-site visits
  
• Job positionis open for fresh graduates who is willing to learn.
• Training Program.
• Flexible Working Hours.
• Medical Insurance.

Education Level: Diploma orDegree

Why join Computs?

• Learn from Certified experts
• Real client projects from day one
• Structured training program
• Clear path to grow your career

Malaysia's #1 Odoo Partner

Join our teamIT Helpdesk

Ready to grow your career with Computs?

Fresh graduates welcome Full training program Path to cloud and system admin