IT Executive

Horiba Malaysia Sdn Bhd; Kulim; On-site; MYR 60,000 - 120,000; Full time

Job summary

Horiba Malaysia Sdn Bhd is seeking an IT Executive to provide reliable, secure and efficient IT services across Southeast Asia operations. The role covers end-user and application support, infrastructure administration, network security, backup and recovery, asset management and regional IT projects.

The successful candidate will support onboarding, access requests and user guidance, manage IT assets and licenses, and collaborate with business teams to drive digitalization, automation, and data

Qualifications

• : Minimum Bachelor's Degree in Information Technology or related discipline; certifications welcomed
• : 8 years of progressive hands-on IT experience preferred across multi-country environments
• : Strong knowledge of Microsoft 365, Entra ID/AD, servers, storage, networking and security
• : Ability to support end-user and application services, manage incidents and drive improvements

Responsibilities

• Provide Level 1–2 end-user support across HORIBA Southeast Asia locations
• Own incidents and requests from logging to resolution with clear communications
• Assist onboarding/offboarding, access requests and user guidance in line with policies
• Administer on-premises and cloud infrastructure including servers, storage and directory services
• Maintain LAN/WAN, switches, firewalls, VPN, Wi‑Fi and endpoint protection
• Manage IT assets, licenses, warranties and lifecycle planning
• Collaborate with business teams to identify digitalization, automation and reporting opportunities
• Support regional IT projects with scope, risk, testing, training and handover
• Prepare IT reports, cost information and audit support materials
• Ensure security, ISO/PDPA/privacy compliance and incident remediation

Skills

End-user support

Application support

Infrastructure administration

Network security

Backup and recovery

IT asset management

Vendor coordination

Documentation

Audit support

PowerShell scripting

Education

Bachelor's Degree in Information Technology or related field

Tools

Microsoft 365

Entra ID / Active Directory

Windows Server

Linux Server

DNS

DHCP

NPS

VMware

ITSM / ticketing systems

PowerShell

Job description

The IT Executive is responsible for providing reliable, secure and efficient IT services for HORIBA Southeast Asia operations. The role covers end-user support, application support, infrastructure administration, network and security operations, backup and recovery, IT asset and service management, vendor coordination, documentation, audit support, and regional/local IT project delivery. In addition, the role is expected to enable business improvement through digitalization, workflow automation, data reporting and practical technology solutions using approved company platforms. Reporting to the Regional IT Manager, the Senior IT Executive must be able to work independently, take ownership of assigned services and incidents, communicate clearly with technical and non-technical stakeholders, support users across countries, and maintain a service-minded, security-conscious and continuous improvement approach.

Key responsibilities

Provide Level 1–2 support for end users, business applications, computers, mobile devices, printers, collaboration tools and common IT services across HORIBA Southeast Asia locations

Own incidents and service requests from logging through resolution, including troubleshooting, prioritization, escalation, follow-up and clear communication with users and stakeholders

Support onboarding, offboarding, access requests, account administration and user guidance in line with company policies and approval requirements

Administer, monitor and maintain on-premises and cloud infrastructure including physical/virtual servers, storage, Microsoft 365, Entra ID / Active Directory, DNS, DHCP, NPS, file/print services and system monitoring tools

Support server, endpoint, cloud and collaboration platforms to ensure stable performance, availability, backup readiness and proper configuration

Maintain and support LAN/WAN, switches, firewalls, Wi-Fi, VPN, internet links, endpoint protection, access controls and related security services

Manage IT assets and services covering procurement, configuration, deployment, inventory, software licenses, warranties, contracts, renewals, service records and lifecycle replacement planning

Partner with business teams to understand processes, gather requirements and identify practical digitalization, workflow automation, reporting and system-improvement opportunities

Support local, regional and global IT projects covering scope clarification, schedule tracking, risk follow-up, security review, testing, UAT, documentation, training, handover and post-deployment support

Prepare IT reports, service updates, cost information, audit support materials, risk summaries and management updates as required

About you

Minimum Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related discipline

Professional certifications strongly preferred, such as Microsoft, Cisco, VMware, ITIL, CompTIA, cybersecurity, firewall, cloud, backup, infrastructure, PDPA/privacy or equivalent certifications

Preferably 8 years of progressive hands-on IT experience (minimum 5 years) in infrastructure, systems administration, cybersecurity, end-user/application support and IT service delivery, including experience in a multi-country, regional, manufacturing or multinational environment

Strong hands-on knowledge of Microsoft 365, Entra ID / Active Directory, Windows Server, Linux Server, VMware, DNS, DHCP, NPS, storage, endpoint management, network switching, VLAN, firewall, VPN, Wi-Fi, internet connectivity, backup, disaster recovery, monitoring tools, endpoint protection, vulnerability remediation and ITSM/ticketing systems

Good practical knowledge of Sophos security solutions, ManageEngine administration or monitoring tools, FortiGate firewalls, Cisco switching/networking, PowerShell or scripting, and infrastructure troubleshooting

Experience with business digitalization and automation tools such as Power Automate, Power Apps, Power BI, AgilePoint, Excel, SQL, APIs, scripts or approved RPA tools

Good understanding of IT security management, access control, audit support, ISO-based management standards, PDPA/privacy compliance and proper handling of confidential information

Excellent analytical, interpersonal and communication skills, with the ability to explain technical matters clearly to non-technical users and coordinate effectively with stakeholders across countries

Able to work independently under pressure, manage multiple priorities, meet deadlines, recover quickly from setbacks and maintain quality/security standards in a fast-paced environment

Good command of spoken and written English