IT Engineer

Grand Venture Technology; Seberang Perai; On-site; MYR 67,000 - 112,000; Full time

Job summary

Grand Venture Technology is seeking an IT Support professional to manage virtual environments, troubleshoot infrastructure, and assist with deployments in a dynamic Penang-based team.

The role requires a Diploma or Bachelor’s degree in CS/IT with 2+ years in an IT environment, plus knowledge of Fortinet firewalls and Microsoft cloud services. Strong problem solving and communication skills are essential for user support and project work.

Qualifications

• Diploma or Bachelor’s degree in Computer Science/Information Technology or equivalent.
• Experience in IT environments, preferably with Windows platforms.
• Knowledge of firewall solutions such as Fortinet.
• Ability to convey technical information clearly to colleagues and end-users.

Responsibilities

• Manage virtual environments using VMware, Hyper‑V, or other virtualization platforms.
• Optimize and troubleshoot virtual infrastructure to ensure high availability and performance.
• Provide troubleshooting assistance for hardware, software, and network issues; respond to help desk requests.
• Perform regular updates and backups of software used in-house to ensure system integrity.
• Set up and configure new hardware and software; assist in deployment of new technologies.
• Assist in management of LANs and WANs; ensure network security and performance optimization.
• Cloud and network experience with M365, Azure, Exchange Online; understanding of TCP/IP, routing, and switching.
• Support IT software implementations and technology upgrades.

Skills

Virtualization concepts

Troubleshooting

Networking fundamentals

Communication

Education

Diploma or Bachelor’s degree in Computer Science/Information Technology

Tools

Fortinet firewall

Job description

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Manage virtual environments using VMware, Hyper‑V, or other virtualization platforms.

Optimize and troubleshoot virtual infrastructure to ensure high availability and performance.

Provide troubleshooting assistance for hardware, software, and network issues. Respond to help desk requests and resolve technical problems in a timely manner.

Perform regular updates and backups of the software used in house to ensure system integrity.

Set up and configure new hardware and software. Assist in the deployment of new technologies as needed.

Assist in the management of local area networks (LANs) and wide area networks (WANs). Ensure network security and performance optimization.

Cloud and network experience with M365, Azure, Exchange Online, and understanding of TCP/IP, routing, and switching.

Support IT software implementations, and technology upgrades.

Job Requirements:

Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent.

Minimum of 2 yearsrelevant experience in an IT environment preferably with good knowledge of Microsoft Windows platform.

Knowledge or experienced in Firewall solutions such as Fortinet.

Ability to clearly and concisely transfer technical and business knowledge to knowledge base, colleagues and end‑users.

Experience in ERP support will be added advantageously.

Excellent troubleshooting, problem‑solving, and analytical skills.

Good time management, punctuality, positive attitude, high quality self‑management with minimum supervision.

Skilled in multi-tasking, able to prioritizes tasks, and strong adaptability to changes.