IT Business Consultant (Service)

VAT Group; Batu Kawan; On-site; MYR 150,000 - 210,000; Full time

Job summary

VAT Group seeks a Lead Consultant to drive cross-functional ERP initiatives from Batu Kawan, Malaysia. You will harmonize design decisions among multiple teams and ensure alignment with the ERP strategy and Microsoft roadmap.

You will own service-oriented ERP implementations within D365 Finance & Operations, mentor consultants, and guide solution design, documentation, and risk assessment while coordinating with the ERP Solution Architect.

Qualifications

• 5+ years as a Microsoft D365 ERP F&O IT consultant focused on service.
• Strong analytical and problem-solving skills.
• Excellent communication with stakeholders at all levels.
• Leadership to mentor consultants and drive best practices across teams.
• Fluent in English.

Responsibilities

• Lead solution delivery for Service processes based on D365 Finance and Operations modules.
• Coordinate across cross-functional teams to ensure alignment with broader architecture.
• Establish and enforce best practices with clear documentation and configurations.
• Assess risk for system-critical changes and guide cost-effective solutions.
• Collaborate with ERP Solution Architect to ensure architectural consistency.
• Provide detailed requirements for development teams.

Skills

D365 ERP F&O

Leadership

Analytical thinking

English fluency

Stakeholder communication

Tools

Microsoft Dynamics 365

Job description

Location:

Batu Kawan, MY

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

General Summary

As a Lead Consultant within the Design Authority framework, you will play a key role in ensuring cross-functional alignment, best practices, and strategic oversight across projects. You will be responsible for harmonizing design decisions between multiple consultants, teams, and projects while maintaining a high standard of solution design. Additionally, you will collaborate closely with the ERP Solution Architect to ensure architectural consistency and adherence to strategic IT guidelines.

Lead Consultant Responsibilities

• Provide oversight and ensure solutions align with the broader business architecture, avoiding siloed approaches.
• Ensure modifications to shared functionalities are evaluated holistically to avoid conflicting changes.
• Establish and enforce best practices, including clear documentation, intuitive configurations, and optimized parameter settings.
• Challenge business requirements to ensure cost-effective and value-driven solutions.
• Harmonize design across multiple consultants, teams, and projects to enhance consistency and efficiency.

Work Closely With The ERP Solution Architect To Ensure

• Alignment with Microsoft's roadmap and strategic ERP direction.
• Architectural consistency across process areas and technical solutions.
• Risk assessment for system-critical modifications.
• Data migration strategies align with the overall system architecture.
• Identification and resolution of conflicts with other processes, modifications, or upcoming Microsoft updates.

Service-Specific Responsibilities

• Lead solution delivery for Service processes based on D365 Finance and Operations modules, covering:
• Project Management and Accounting module
• HSO Service Management module
• Intercompany chain
• Sales orders and Return orders management
• Advanced Warehousing (incl. Batch and Serial tracking)
• Act as the primary owner and project lead for Service-related ERP implementations and enhancements.
• Analyze business needs and develop solution concepts.
• Design, configure, and document ERP solutions.
• Provide detailed requirements for the development team.

Minimum Qualification

• Extensive experience (min. 5 years) as a Microsoft D365 ERP F&O IT Consultant with a focus on Service from Manufacturing background.
• Strong analytical and problem-solving skills, with the ability to think critically under pressure.
• Excellent communication skills, capable of engaging with stakeholders at all levels.
• Leadership skills, including the ability to mentor consultants and drive best practices across teams.
• Fluent in English.

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.