IT APPLICATION SUPPORT ANALYST (L2)

Mynews; Kuala Lumpur; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

Jora Malaysia is seeking an L2 support analyst to provide technical assistance for internal and external systems, both remotely and on-site. You will monitor system health and troubleshoot issues to keep the platform stable for daily business tasks.

You will manage data flows between platforms, fix API and ETL problems, support end-of-period closing, and collaborate with developers, vendors and business users to deliver clear reports.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• Minimum 2 years in application support or similar role.
• Strong troubleshooting and problem-solving abilities.
• Good communication with technical and non-technical teams.
• Willing to participate in on-call rotation.

Responsibilities

• Provide L2 technical support for internal and external systems (remote and on-site).
• Monitor system health to keep platform stable and available for daily tasks.
• Troubleshoot and fix system errors and integration issues within SLAs.
• Manage data flow between platforms, fix API and ETL issues.
• Oversee period-end closing and ensure data accuracy for reports.
• Collaborate with developers, vendors and business users to resolve issues.
• Analyze data to create clear business reports.

Skills

L2 support

Troubleshooting

Communication

On-call

Education

Bachelor's degree in IT/CS

Tools

APIs

ETL

Monitoring tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Duties & ResponsibilitiesProvide L2 technical support for all internal and external systems, both remotely and on-site. Monitor system health to ensure the platform stays stable and available for daily business tasks. Troubleshoot and fix system errors and integration issues within agreed time limits (SLAs).

Manage data flow between platforms, including fixing issues with APIs and automated data transfers (ETL). Oversee period-end closing, ensuring all data is checked and accurate for business reports. Collaborate with developers, vendors and business users to solve complex technical problems that need extra attention.

Analyze data to create clear and helpful reports for the business team.

Job RequirementsBachelor’s Degree in IT, Computer Science, or a related field. At least 2 years in application support or a similar technical role. Strong troubleshooting and problem-solving abilities.

Basic knowledge of SQL and databases (preferred). Understanding of system integrations and data flows (preferred). Clear communication for both technical and non-technical teams.

Ability to multitask and work independently. Strong documentation and organizational habits. Must be willing to participate in an on-call support rotation.

Industry:Retail / Wholesale Trading / Property