IT Application Operation Engineer Level 1 (7x24)

SF Express Corporation; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

SF Express Corporation seeks an IT Application Operation Engineer Level 1 to join our global support team. You will ensure stability and performance of cloud infrastructure and business systems, with focus on incident management and continuous improvement across overseas platforms.

You will work in a 24×7 shift, collaborating with global teams to optimize architecture, monitoring, and delivery of reliable services using cloud-native solutions.

Qualifications

• Minimum of 2 years of experience in cloud or application operations.
• Proficiency in Linux with scripting experience.
• Experience with Java application servers (Tomcat, Nginx, Apache).
• Familiarity with Google Cloud Platform services (Compute Engine, GKE, VPC, Load Balancing, Cloud Storage).
• Knowledge of MySQL and MongoDB with backup/recovery experience.
• Familiarity with monitoring systems and custom monitoring solutions.
• Knowledge of ITIL and DevOps practices.
• Professional English required; Mandarin reading/writing is a plus.
• Willingness to work in a 24×7 shift rotation.
• Cloud certifications (GCP/AWS/Alibaba) are a plus.

Responsibilities

• Operate, maintain, and support overseas business systems and cloud infrastructure.
• Identify risks across architecture, monitoring, capacity, and performance and drive optimization.
• Support system and infrastructure changes through the change lifecycle.
• Participate in 7×24 incident management: monitoring, troubleshooting, escalation, and resolution.
• Handle major incidents with rapid diagnosis, recovery, root cause analysis, and preventive improvements.
• Monitor systems and cloud components, respond to alerts, manage abnormal events.
• Collaborate to implement and maintain cloud-native and distributed system solutions.
• Manage service quality via incident tracking, reporting, and analysis.
• Drive operational efficiency by reducing incident volume and preventive measures.

Skills

Cloud ops

Linux

Java/Tomcat

GCP

MySQL/MongoDB

Monitoring

ITIL/DevOps

English proficiency

Incident mgmt

24x7 shift

Tools

Tomcat

Nginx

Apache

Job description

IT Application Operation Engineer Level 1 (7x24)

We are seeking a motivated Junior to Mid-Level IT Support to join our global application support team.

This role focuses on ensuring the stability, reliability, and performance of both cloud infrastructure and business-critical application systems.

The ideal candidate will play a key role in system operations, incident management, and continuous improvement, while supporting overseas business systems and leveraging cloud-native technologies.

Key Responsibilities:

Responsible for the operation, maintenance, and support of overseas business systems and cloud infrastructure, ensuring stable and reliable service delivery.

Ensure the stable operation of application systems by identifying risks across architecture, monitoring, capacity, and performance, and driving optimization initiatives.

Support system and infrastructure changes, ensuring stability throughout the change lifecycle.

Participate in 7×24 incident management, including monitoring, troubleshooting, escalation, and resolution of application and infrastructure issues.

Handle major incidents by performing rapid diagnosis, recovery, root cause analysis, and implementing preventive improvements.

Monitor systems and infrastructure (applications and cloud components), respond to alerts, and manage abnormal events.

Collaborate with business and technical teams to implement and maintain cloud-native and distributed system solutions.

Manage service quality through incident tracking, reporting, and analysis (e.g., resolution time, satisfaction rate, and recurring issues).

Drive operational efficiency improvements by reducing incident volume and implementing proactive prevention mechanisms.

Qualifications & Requirements:

Minimum of 2 years of relevant industry experience in cloud or application operations.

Proficiency in Linux operating systems with hands-on experience in system management and scripting.

Experience with Java application servers such as Tomcat, Nginx, and Apache, with knowledge of troubleshooting.

Familiarity with cloud platforms, especially Google Cloud Platform (GCP), including services such as Compute Engine, GKE, VPC, Cloud Load Balancing, Cloud Storage.

Knowledge of database, including MySQL and MongoDB, with experience in optimization, backup, and recovery.

Familiarity with monitoring systems and the ability to develop or customize monitoring solutions.

Knowledge of ITIL and DevOps practices.

Strong troubleshooting skills and ability to respond effectively to high-pressure situations.

Professional proficiency in English is required; Mandarin language skills (especially reading and writing) are added advantages.

Excellent communication, coordination, and stakeholder management skills.

Willingness to work in a 24×7 shift rotation environment.

Relevant cloud certifications (e.g., GCP Associate, AWS, or Alibaba Cloud) are a plus.