Internship for Healthcare Administration (Provider Network)

Integrated Health Plans Sdn Bhd; Johor Bahru; On-site; MYR 8,900 - 17,000; Full time

Job summary

Integrated Health Plans Sdn Bhd invites final-year students to join its Graduate Trainee Programme as an internship in Healthcare Administration (Provider Network). The role focuses on handling provider inquiries, maintaining relationships with stakeholders, and supporting service progress and data analysis.

The programme aims to develop professional skills in healthcare operations within a fast-paced environment and insights into provider network management.

Qualifications

• Pursuing a Bachelor's Degree in a relevant discipline.
• Strong communication and coordination skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound calls and email enquiries from healthcare providers with timely and professional assistance.
• Maintain good working relationships with account providers and stakeholders within assigned portfolios.
• Monitor and follow up on outstanding matters and investigate discrepancies.
• Support monitoring and reporting of service progress, variations, and reconciliation activities.
• Assist in ensuring service standards are met and support escalations within agreed timelines.
• Conduct data analysis and assist in data structuring to support decisions.
• Liaise with internal and external stakeholders to resolve issues and dependencies efficiently.
• Perform any other duties and projects as assigned.

Skills

Strong communication

Coordination

Fast-paced work environment

Education

Bachelor's degree in Business Administration

Bachelor's degree in Business Management

Bachelor's degree in Healthcare Management

Bachelor's degree in Communications

Job description

Internship for Healthcare Administration (Provider Network)

IHP is offering a Graduate Trainee Programme to final year students who are required to undergo an internship as part of their academic curriculum.

This programme provides an opportunity for students to gain practical experience and develop professional skills in healthcare operations.

Responsibilities

Handle inbound calls and email enquiries from healthcare providers providing timely and professional assistance.

Responsible for maintaining good working relationships with account providers and relevant stakeholders within assigned portfolios.

Monitor andfollow up on outstanding matters, and investigate any deviations or discrepancies.

Support the monitoringand reporting of service progress, variations, and reconciliation activities to ensure timely completion.

Assist in ensuring service standards are met and support the resolution of escalations within agreed timelines.

Conduct data analysis and assist in data structuring efforts to support operational and business decision-making.

Liaise closely with internal and external stakeholders to ensure issues and dependencies are resolved efficiently, minimizing disruption to business operations.

Perform any other duties and projects as assigned.

Requirements

Candidate currently be pursuing Bachelor's Degree in Business Administration, Business Management, Healthcare Management, Communications, or related disciplines.

Strong communication and coordination skills.

Able to work in a fast-paced environment.

Established in 1994, Integrated Health Plans Pte Ltd (IHP) provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.

Established in 1994, Integrated Health Plans Pte Ltd (IHP) provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.