Internship, Centralized Product Genius

Carro; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Carro invites applications for a role based in Malaysia’s Shah Alam area, supporting its fast-growing pre-owned car platform. You will handle incoming leads, qualify customers, and drive test drives and virtual appointments.

The role involves precise ticket updates, timely follow-ups, and coordinating with Branch Managers to keep the sales process smooth. Fresh graduates or those with up to 1 year of related experience are welcome.

Qualifications

• Requires at least SPM/ Diploma or Bachelor’s degree in any field.
• Fresh graduate or 1 year of working experience in related field or equivalent.
• Must be computer literate in Microsoft Office, Notepad and basic emailing.
• Strong organizational, communication and negotiation skills are essential.

Responsibilities

• Attend incoming leads daily using the internal system and update ticket reasons.
• Qualify customers and convert to test drives or virtual appointments, generating opportunities to close sales.
• Assign appointments to Branch Manager daily with accurate information to minimise delays.
• Make recovery attempts (calls/WhatsApp) to re-engage unresponsive customers and maximize appointment opportunities.
• Send WhatsApp reminders 1 day before the appointment to improve show-up rates.
• Close tickets after all actions are completed for each lead.

Skills

Organizational skills

Communication skills

Negotiation skills

Education

SPM/ Diploma/ Bachelor’s Degree

Tools

Microsoft Office

Notepad

Email basics

Job description

Carro is Malaysia’s fastest growing pre‑owned car buying and selling platform, powered by Southeast Asia’s largest online automotive marketplace, Carro. Carro is a tech unicorn and people‑centric business with over 4,000 employees in 6 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.myTukar.com.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 9 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning.
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

About your role

• Attend incoming leads (internal system) on daily basis. Ensure all tickets are attended in a timely manner and update ticket reasons correctly.
• Qualified customers and converted to test drive/virtual appointment on daily basis. To generate appointments and create opportunities to convert them to sales. Also, sharing the on-going promotion for a better approach.
• Assign appointment to Branch Manager on daily basis. Ensure accurate and timely information provided to minimise delay in the sales process.
• Recovery attempt (call and Whatsapp) on first approached no answer customers on daily basis. Ensure enough approach made and maximum the opportunity to convert to appointment on every single lead before closing ticket.
• Whatsapp appointment reminder (1day before actual appointment) based on appointment. To generate better appointment turn-up conversion.
• Closed ticket when all action are completed at ticket level on daily basis. Ensure ticket completeness.

Requirements

• Candidates must possess at least a SPM/ Diploma/ Bachelor’s Degree in any fields.
• Fresh graduate or 1 years of working experience in related field or equivalent is required for this position.
• Computer literate in Microsoft office, Note Pad and Basic Emailing.
• Have excellent organizational, management, communication, and negotiation skills.

Carro is your go-to place to buy and sell pre‑owned cars. By offering a trustworthy and transparent experience, myTukar is transforming the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

As the fastest growing digital pre‑owned car ecosystem in Malaysia, myTukar offers a full-stack service for all aspects of car ownership, including dealership programmes, financing, insurance and servicing. Since its inception in 2018, myTukar has grown to encompass over 2,600 registered dealerships, 10 Retail Experience Centres and 23 Inspection Centres, 5 workshops and 2 Refurbishment Centres across the nation. For more information, please visit: www.myTukar.com